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Sightseer
Posts: 1

Problem - payment - subscription

[ New ]

I bought a camera and a subscription yesterday. I don't know why, but the payment went from my card only for the camera. Today, Revolut informed me that the subscription payment had been declined due to a suspicious transaction. So I enabled payment in my Revolut account, but my money was not charged for the subscription. What should I do now? MP-04516296

GoPro
Posts: 32,193

Re: Problem - payment - subscription

[ New ]

Hi @michalm62608

 

Order related concerns are best handled by our Support Team.

You may submit a request for a callback or initiate a chat session through https://gopro.com/help/ContactUs

Should you encounter any issue scheduling a callback or a live chat, please ensure that you are not blocking cookies and have your pop-up blocker disabled.
 

Thanks!

Ej