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Reply
Tourist
Posts: 4

Problem in winter

Hi. I just bought New camera Gopro Hero 7 Black, its only 3 days I get it, I wanted try it for First time but..in the evening i fully charged my camera, next day i went on hike, but it doesnt work, battery was fully empty. Outside was -3 degree..I don’t know What to think about, I bought action camera not only home using camera. What to do?
Adventurer
Posts: 9,900

Re: Problem in winter

Sorry to hear the issues you re having.  Did you update the Firmware from 1.00 to fw 1.51? 

 

1 wireless connections do not keep wake up voice on turn that off.  do turn of wireless connection  for wifi as well.

 

wake up will  exhaust hte battery in a few hours, noted in the manual.

 

wireless  wifi wll exhaust hte battery only when in the mode On of the camera uses more power while recording.

 if you leave it on and  turn the cam off the wifi will stay on standby then turn off by bluetooth in 12 minutes time and  take a 1-2 percent a day or more . it will not exhaust the battery.

 

  I suggest to remove the sd card, charge your camera and check your settings put back the card after the charge is finished.  you may again lett a etting on incorrectly.

GoPro
Posts: 3,875

Re: Problem in winter

 

Hi @reddusk26718,

 

I just want to know if your camera is working on other location. 

How long before your camera drains the battery when you're on normal temperature. 

 

Please let us know. 

 

Regards,

-Jay

Tourist
Posts: 4

Re: Problem in winter

Yes I updated my camera to firmware 1.5 and I turned off wireless wifi connection. Yesterday evening I fully charged camera for 100% without sd card. This morning camera loose only 2% of battery and is function, im going try to put sd card. In normall temperature camera don’t have a problem, is working normally.
Highlighted
Tourist
Posts: 4

Re: Problem in winter

So guys, i took my fully charged camera outside for walking with my dog. It was 30 min and -1 degree, without sd card. First 15 minutes was everything Ok, so i turned off camera. After 15 min I turn it on and battery was fully empty. Ok, i came inside and i turn it on again and battery was on 83%. So my camera has problem with cold, but i think it is not Ok, so any solutions for me?
Adventurer
Posts: 9,900

Re: Problem in winter

Thank you

 

The gopro is fine it does not like cold, I missunderstood the question and answered incorrectly.  the Operating tempeture is 40110 degrees Ferenheit.  If you keep your camera warm until ready to use, and start recording you'll get  normal  use out of it.  Since its outside   in the cold  hte battery  simply does not work in cold. Lithium batteries do no work well in cold nore these bats and cellphone bats. when thecam is cold the electronics are cold they do not work.

 

How I film in winter is I keep again my camera warm in my pocket. if i have to a  hand warmer if  need be, normally inside the pocket is fine.  I fly  Rc planes I keep the battery I use in my pocket if I  simply put outside set things up in a 5 minute time, I might as well pack up and go home the battery is DEAD,   that fast they die.   so I try that out  and see if it helps use a hand warmer if like ifall day outside ...

 

My thoughts out loud.

Tourist
Posts: 4

Re: Problem in winter

Sorry but I think that it is funny What you wrote. Yes I have a phone, Im goinging on ski with it, and only one time battery died, but it was -20 degree out.. i don’t think that your solution to keep batery always warm is normal, gopro Hero 7 is outdoor action camera. I had Xiaomi 4K before and I never had this problem, i went out with it on bike all year, i coul made videos on ski all day and never had this problem with battery. Im really very disapointed! As i can see on your forum im not the only one. I’m going give it back to shop where I bought it
Adventurer
Posts: 9,900

Re: Problem in winter

 well then you may need to decide if it is an issue for you  and hope you solve it.