Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-48427%22%20slang%3D%22en-US%22%3EProblem%20downloading%20images%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-48427%22%20slang%3D%22en-US%22%3EI%20have%20recently%20taken%20over%20600%20photos%20and%20videos%20on%20my%20GoPro%20(Hero%203%2B)%20and%20I%20can%20view%20the%20photos%20on%20my%20iPhone%20%2F%20iPad%20through%20the%20capture%20app.However%20when%20the%20camera%20is%20plugged%20into%20my%20computer%20only%20two%20images%20appear.%20This%20is%20through%20the%20Quik%20software%20on%20the%20computer%20and%20also%20through%20'My%20Computer'.%20I%20have%20also%20tried%20plugging%20the%20SD%20card%20straight%20into%20the%20computer%20and%20again%20only%20the%20same%202%20images%20are%20there.I%20have%20tried%20downloading%20the%20images%20onto%20my%20phone%20to%20then%20transfer%20off.%20However%20this%20process%20is%20very%20long%20winded%20with%20over%20600%20files%20and%20the%20connection%20seems%20to%20drop%20out%20and%20then%20have%20to%20start%20again.I%20have%20used%20the%20SD%20card%20with%20the%20camera%20before%20and%20has%20no%20issues.My%20computer%20is%20running%20Windows%2010.Any%20ideas%20%2F%20help%20would%20be%20much%20appreciated.Thanks%3CBR%20%2F%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-48427%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO3%2B%20Silver%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-48436%22%20slang%3D%22en-US%22%3ERe%3A%20Problem%20downloading%20images%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-48436%22%20slang%3D%22en-US%22%3E%3CP%3E%3Ca%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F28069%22%3E%40calh%3C%2Fa%3E%20-%20If%20you%20put%20the%20SD%20card%20back%20into%20the%20camera%2C%20can%20you%20see%20all%20of%20the%20videos%20and%20photos%20there%3F%20It's%20possible%20that%20they%20have%20been%20imported%2C%20but%20may%20be%20in%20different%20folders%20(depending%20on%20what%20date%20you%20shot%20each%20photo%20or%20video)%2C%20or%20are%20on%20the%20card%20in%20different%20folders.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EJeff%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Highlighted
Tourist
Posts: 2
Accepted Solution

Problem downloading images

I have recently taken over 600 photos and videos on my GoPro (Hero 3+) and I can view the photos on my iPhone / iPad through the capture app.

However when the camera is plugged into my computer only two images appear. This is through the Quik software on the computer and also through 'My Computer'. I have also tried plugging the SD card straight into the computer and again only the same 2 images are there.

I have tried downloading the images onto my phone to then transfer off. However this process is very long winded with over 600 files and the connection seems to drop out and then have to start again.

I have used the SD card with the camera before and has no issues.

My computer is running Windows 10.

Any ideas / help would be much appreciated.

Thanks

Accepted Solutions
Explorer
Posts: 12,207

Re: Problem downloading images

It's very strange that you are seeing 600+ on your mobile devices but only two on your computer. This isn't a solution to that particular issue, however to move the files easily to your iPhone/iPad without the long wait of a wireless transfer, the Quik Key works great. I originally purchased one for my Android phone and then got one for my wife's iPad. They work great.
http://shop.gopro.com/accessories-2/quik-key-iphoneipad-mobile-microsd-card-reader/AMCRL-001.html

View solution in original post


All Replies
GoPro Community Manager
Posts: 5,862

Re: Problem downloading images

@calh - If you put the SD card back into the camera, can you see all of the videos and photos there? It's possible that they have been imported, but may be in different folders (depending on what date you shot each photo or video), or are on the card in different folders.

 

Jeff

Explorer
Posts: 12,207

Re: Problem downloading images

It's very strange that you are seeing 600+ on your mobile devices but only two on your computer. This isn't a solution to that particular issue, however to move the files easily to your iPhone/iPad without the long wait of a wireless transfer, the Quik Key works great. I originally purchased one for my Android phone and then got one for my wife's iPad. They work great.
http://shop.gopro.com/accessories-2/quik-key-iphoneipad-mobile-microsd-card-reader/AMCRL-001.html
Tourist
Posts: 2

Re: Problem downloading images

Thanks for your comments
@jefft when the SD card is in the camera on camera mode it has a 02 on the small screen on the front. I have checked all folders on the SD card when in the computer including any hidden files and can't track them down either.

@danielr15 thanks for the suggestion. I have a similar device to that on the link made by Apple so may have to give that a try.