Ask a Question
GoPro Support Hub Find a solution. Share a solution. Ask a question. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-194350%22%20slang%3D%22en-US%22%3EProblem%20adding%20a%20second%20hand%20device%20to%20my%20account%20-%20Device%20has%20been%20added%20previously%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-194350%22%20slang%3D%22en-US%22%3E%3CP%3EHi%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI'm%20having%20a%20problem%20adding%20a%20second%20hand%20device%20to%20my%20gopro%20account%3AI%20go%20to%3A%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Faccount%2FdevicesChose%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Faccount%2FdevicesChose%3C%2FA%3E%20the%20option%3A%20Hero3%2B%20SilverEnter%20the%20Serial%20number%3A%20H3B%2BB00000D0000%20(example)and%20receive%20this%20error%20message%3A%20Device%20has%20been%20added%20previously.I%20understand%20that%20the%20device%20was%20added%20by%20the%20first%20owner%2C%20but%20we%20live%20in%20a%20rotating%20economy%2C%20the%20guy%20wo%20sold%20me%20this%20camera%2C%20did%20it%20because%20he%20wanted%20to%20buy%20the%20Hero%205.Why%20shouldn't%20the%20device%20be%20transferred%20from%20his%20account%20to%20mine%2C%20now%20that%20I%20own%20it%3FThanks%2CFilipe%20Graciosa%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-194350%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EFusion%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EHD%20HERO%20Original%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EHD%20HERO2%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EHERO%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EHERO%20(2018)%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EHERO%20Session%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EHERO%2B%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EHERO%2B%20LCD%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EHERO3%2B%20Black%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EHERO3%2B%20Silver%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EHERO3%3A%20Black%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EHERO3%3A%20Silver%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EHERO3%3A%20White%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EHERO4%20Black%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EHERO4%20Silver%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EHERO5%20Black%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EHERO5%20Session%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EHERO6%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-194714%22%20slang%3D%22en-US%22%3ERe%3A%20Problem%20adding%20a%20second%20hand%20device%20to%20my%20account%20-%20Device%20has%20been%20added%20previously%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-194714%22%20slang%3D%22en-US%22%3E%3CP%3EHello%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F64411%22%20target%3D%22_blank%22%3E%40filipegraciosa%3C%2FA%3E%2C%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThank%20you%20for%20reaching%20out.%20It%20would%20be%20best%20to%20get%20in%20touch%20with%20our%20Support%20team%20for%20assistance%20on%20this%20matter.%20This%20is%20so%20our%20Accounts%20team%20will%20be%20able%20to%20update%20the%20information.%20You%20can%20chat%20or%20call%20the%20team%20through%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs.%26nbsp%3B%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs.%26nbsp%3B%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EBest%20regards%2C%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EMarius%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-195956%22%20slang%3D%22en-US%22%3ERe%3A%20Problem%20adding%20a%20second%20hand%20device%20to%20my%20account%20-%20Device%20has%20been%20added%20previously%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-195956%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F56774%22%20target%3D%22_blank%22%3E%40mariustanya%3C%2FA%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThe%20support%20team%20couldn't%20help%20me%2C%20they%20gived%20me%20several%20standard%20reply's%3A%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E-%20told%20me%20that%20the%20problem%20was%20the%20browser%2C%20to%20try%20a%20new%20one%3B-%20told%20me%20that%20they%20where%20having%20general%20problems%20in%20adding%20new%20devices%3B-%20at%20the%20end%20they%20told%20me%20that%20they%20will%20open%20a%20support%20case%20number%3B%3C%2FP%3E%3CP%3E%3CBR%20%2F%3EBut%20It%20still%20doesn't%20work%2C%20I%20can't%20add%20my%20second%20hand%20device%2C%20I%20continue%20to%20receive%20the%20message%3A%20%22Device%20has%20been%20added%20previously.%22%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThanks%2C%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-196030%22%20slang%3D%22en-US%22%3ERe%3A%20Problem%20adding%20a%20second%20hand%20device%20to%20my%20account%20-%20Device%20has%20been%20added%20previously%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-196030%22%20slang%3D%22en-US%22%3E%3CP%3EHello%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F64411%22%20target%3D%22_blank%22%3E%40filipegraciosa%3C%2FA%3E%2C%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThank%20you%20for%20contacting%20Support!%20I%20was%20able%20to%20verify%20and%20there%20seems%20to%20be%20an%20issue%20with%20adding%20specific%20models%20including%20HERO3%2B%20cameras%20under%20a%20GoPro%20account%20at%20this%20time%2C%20but%20the%20team%20is%20working%20on%20a%20resolution%20already.%20Please%20continue%20to%20check%20with%20Support%20as%20they%20will%20be%20updating%20you%20when%20the%20issue%20is%20resolved.%20Since%20a%20case%20has%20already%20been%20created%20for%20your%20concern%2C%20you%20can%20keep%20the%20case%20number%20as%20reference.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EBest%20regards%2C%26nbsp%3B%20Marius%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-196043%22%20slang%3D%22en-US%22%3ERe%3A%20Problem%20adding%20a%20second%20hand%20device%20to%20my%20account%20-%20Device%20has%20been%20added%20previously%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-196043%22%20slang%3D%22en-US%22%3EI%20am%20also%20having%20the%20same%20issue%20with%20exactly%20the%20same%20camera.%20Have%20you%20had%20any%20resolution%20as%20yet%3CBR%20%2F%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-196056%22%20slang%3D%22en-US%22%3ERe%3A%20Problem%20adding%20a%20second%20hand%20device%20to%20my%20account%20-%20Device%20has%20been%20added%20previously%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-196056%22%20slang%3D%22en-US%22%3EMy%20camera%20also%20will%20not%20update.%20It%20appears%20to%20download%20all%20the%20files%20correctly%20going%20through%20all%20the%20motions%20ss%20normal%20and%20then%20right%20at%20the%20last%20minute%20it%20says.%20%22There%20was%20an%20issue%20downloading%20files%20to%20your%20camera%20%22.%20I%20am%20not%20sure%20if%20this%20is%20related%20to%20the%20first%20issue%3F%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-196093%22%20slang%3D%22en-US%22%3ERe%3A%20Problem%20adding%20a%20second%20hand%20device%20to%20my%20account%20-%20Device%20has%20been%20added%20previously%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-196093%22%20slang%3D%22en-US%22%3E%3CP%3EHello%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F64863%22%20target%3D%22_blank%22%3E%40billj36%3C%2FA%3E%2C%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThe%20issue%20with%26nbsp%3B%20adding%20a%20HERO3%2Bcamera%20under%20a%20GoPro%26nbsp%3Baccount%20is%20still%20being%20worked%20on%20by%20the%20team.%20We%20will%20keep%20you%20posted%20on%20progress.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThe%20error%20message%20that%20you%20get%20at%20the%20last%20part%20of%20download%2C%20is%20it%20from%20the%20website%3F%26nbsp%3BI%20just%20tried%20manually%20updating%20a%20HERO3%2B%20Silver%20camera%20and%20it%20went%20smoothly.%20Try%20going%20through%20the%20steps%20again%2C%20following%20this%20guide%3A%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fhow_to%2FSoftware-Update-Instructions-for-HERO3plus-Cameras%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fhow_to%2FSoftware-Update-Instructions-for-HERO3plus-Cameras%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3EMake%20sure%20that%20you%20are%20using%20a%20recommended%20SD%20card%20and%20that%20you%20format%20the%20card%20prior%20to%20saving%20the%20Update%20folder.%20Let%20us%20know%20how%20it%20goes.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks%2C%26nbsp%3B%20Marius%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-196241%22%20slang%3D%22en-US%22%3ERe%3A%20Problem%20adding%20a%20second%20hand%20device%20to%20my%20account%20-%20Device%20has%20been%20added%20previously%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-196241%22%20slang%3D%22en-US%22%3E%3CP%3E%3CU%3E%3CSTRONG%3EPlease%20remove%20this%20post%20and%20the%20previous%20two.%3C%2FSTRONG%3E%3C%2FU%3E%3C%2FP%3E%3CP%3EThis%20topic%20is%20about%20adding%20a%20device%2Fcamera%20to%20the%20user%20account%2C%20nothing%20related%20to%20camera%20software%20updates.%3C%2FP%3E%3CP%3EFor%20that%20issue%20there%20are%20specific%20topics.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-198815%22%20slang%3D%22en-US%22%3ERe%3A%20Problem%20adding%20a%20second%20hand%20device%20to%20my%20account%20-%20Device%20has%20been%20added%20previously%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-198815%22%20slang%3D%22en-US%22%3E%3CP%3EAny%20news%2C%20on%20when%20I%20can%20add%20my%20prevoiusly%20added%20device%2C%20to%20my%20account%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-199048%22%20slang%3D%22en-US%22%3ERe%3A%20Problem%20adding%20a%20second%20hand%20device%20to%20my%20account%20-%20Device%20has%20been%20added%20previously%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-199048%22%20slang%3D%22en-US%22%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F64411%22%20target%3D%22_blank%22%3E%40filipegraciosa%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EWe%20will%20post%20an%20update%20on%20the%20same%20thread%20once%20we%20hear%20from%20the%20team%20in%20charge.%20Apologies%20for%20any%20delays.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EBest%2C%3C%2FP%3E%0A%0A%3CP%3EEj%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-199259%22%20slang%3D%22en-US%22%3ERe%3A%20Problem%20adding%20a%20second%20hand%20device%20to%20my%20account%20-%20Device%20has%20been%20added%20previously%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-199259%22%20slang%3D%22en-US%22%3E%3CP%3EI%20am%20also%20having%20this%20problem.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-199388%22%20slang%3D%22en-US%22%3ERe%3A%20Problem%20adding%20a%20second%20hand%20device%20to%20my%20account%20-%20Device%20has%20been%20added%20previously%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-199388%22%20slang%3D%22en-US%22%3E%3CP%3EAre%20you%20also%20trying%20add%20a%20HERO3%2B%20camera%20as%20a%20device%20under%20your%20GoPro%20account%2C%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F65623%22%20target%3D%22_blank%22%3E%40stoutdusk22776%3C%2FA%3E%3F%20If%20yes%2C%20please%20continue%20to%20watch%20out%20for%20updates%20on%20this%20thread%20as%20the%20issue%20is%20still%20being%20worked%20on%20by%20the%20team.%20Thanks!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-204458%22%20slang%3D%22en-US%22%3ERe%3A%20Problem%20adding%20a%20second%20hand%20device%20to%20my%20account%20-%20Device%20has%20been%20added%20previously%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-204458%22%20slang%3D%22en-US%22%3E%3CP%3EAny%20news%20about%20the%20bug%3FI%20received%20another%20email%2C%20saying%20that%20if%20I%20don't%20reply%20you%20will%20consider%20my%20case%20number%2004617280%20%22solved%22...%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-204550%22%20slang%3D%22en-US%22%3ERe%3A%20Problem%20adding%20a%20second%20hand%20device%20to%20my%20account%20-%20Device%20has%20been%20added%20previously%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-204550%22%20slang%3D%22en-US%22%3E%3CP%3ESame%20issue%20here.%20%3A-%2F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-205081%22%20slang%3D%22en-US%22%3ERe%3A%20Problem%20adding%20a%20second%20hand%20device%20to%20my%20account%20-%20Device%20has%20been%20added%20previously%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-205081%22%20slang%3D%22en-US%22%3E%3CP%3EHello%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F64411%22%20target%3D%22_blank%22%3E%40filipegraciosa%3C%2FA%3E%20and%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F67063%22%20target%3D%22_blank%22%3E%40jeremx%3C%2FA%3E%2C%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThank%20you%20for%20keeping%20in%20touch.%20The%20issue%20about%20adding%20a%20HERO3%2B%20camera%20is%20still%20not%20resolved.%20Currently%2C%20other%20camera%20models%20can%20be%20added%20except%20that%20of%20the%20HERO3%2B%20line%20up.%20I%20have%20reached%20out%20to%20the%20team%20again%20but%20no%20update%20yet.%20Will%20keep%20you%20posted.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EBest%20regards%2C%26nbsp%3B%3CBR%20%2F%3E%20Marius%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-321002%22%20slang%3D%22en-US%22%3ERe%3A%20Problem%20adding%20a%20second%20hand%20device%20to%20my%20account%20-%20Device%20has%20been%20added%20previously%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-321002%22%20slang%3D%22en-US%22%3E%3CP%3EHello%20Everyone.%20Sorry%20for%20the%20delayed%20update.%20The%20HERO3%2B%20cameras%20can%20already%20be%20added%20to%20device%20list.%20You%20may%20do%20so%20by%20logging%20in%20to%20gopro.com%2Flogin%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks!%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Tourist
Posts: 5

Problem adding a second hand device to my account - Device has been added previously

Hi,

 

I'm having a problem adding a second hand device to my gopro account:
I go to: https://gopro.com/account/devices
Chose the option: Hero3+ Silver
Enter the Serial number: H3B+B00000D0000 (example)
and receive this error message: Device has been added previously.

I understand that the device was added by the first owner, but we live in a rotating economy, the guy wo sold me this camera, did it because he wanted to buy the Hero 5.

Why shouldn't the device be transferred from his account to mine, now that I own it?

Thanks,
Filipe Graciosa

GoPro
Posts: 6,766

Re: Problem adding a second hand device to my account - Device has been added previously

Hello @filipegraciosa

 

Thank you for reaching out. It would be best to get in touch with our Support team for assistance on this matter. This is so our Accounts team will be able to update the information. You can chat or call the team through https://gopro.com/help/ContactUs. 

 

Best regards, 

Marius

Tourist
Posts: 5

Re: Problem adding a second hand device to my account - Device has been added previously

Hi @mariustanya

 

The support team couldn't help me, they gived me several standard reply's:

 

- told me that the problem was the browser, to try a new one;
- told me that they where having general problems in adding new devices;
- at the end they told me that they will open a support case number;


But It still doesn't work, I can't add my second hand device, I continue to receive the message: "Device has been added previously."

 

Thanks,

GoPro
Posts: 6,766

Re: Problem adding a second hand device to my account - Device has been added previously

Hello @filipegraciosa

 

Thank you for contacting Support! I was able to verify and there seems to be an issue with adding specific models including HERO3+ cameras under a GoPro account at this time, but the team is working on a resolution already. Please continue to check with Support as they will be updating you when the issue is resolved. Since a case has already been created for your concern, you can keep the case number as reference. 

 

Best regards, 
Marius

Sightseer
Posts: 2

Re: Problem adding a second hand device to my account - Device has been added previously

I am also having the same issue with exactly the same camera. Have you had any resolution as yet
Tourist
Posts: 5

Re: Problem adding a second hand device to my account - Device has been added previously

Any news, on when I can add my prevoiusly added device, to my account?

GoPro
Posts: 6,960

Re: Problem adding a second hand device to my account - Device has been added previously

 

Hi @filipegraciosa

 

We will post an update on the same thread once we hear from the team in charge. Apologies for any delays.

 

 

Best,

Ej

Sightseer
Posts: 1

Re: Problem adding a second hand device to my account - Device has been added previously

I am also having this problem.