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Sightseer
Posts: 1

Problem about order

Hi I have some questions
I'm so confused about this process

1. First email
I'm try to order and choose payment by credit card (my card is debit) and show me I can't order.
I will try to pay by paypal after that I can ordered and had an first email to check my order status.
Now I'm checking my order number is NA01545572 and show me on processing.

2. Second email
I had an second email show me my order SO-2717521 is canceled and suggested me to re-order.
But I check in my bank status it's paid already.

Can you suggest how can I fix it?
It's not my fault I ordered and I want to get a camera on this Friday because I have a trip on Sunday.
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GoPro
Posts: 6,097

Re: Problem about order

 

Hi @braveboost83527,

 

Sorry for the inconvenience. 

It would be best to contact our customer support team directly. 

 

You may contact them via phone or chat. 

https://gopro.com/help/ContactUs

 

We don't have access to view those details here in community. 

 

Regards,

 

-Jay 

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Hiker
Posts: 9

Re: Problem about order

Good luck getting any answers. Nothing but run around for me from chat and phone. Ordered 9/20. My trade in was received by GoPro on 10/1 and my order is still pending. No help from support they just tell me they’re looking into it.