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Posts: 1

Problem about order

Hi I have some questions
I'm so confused about this process

1. First email
I'm try to order and choose payment by credit card (my card is debit) and show me I can't order.
I will try to pay by paypal after that I can ordered and had an first email to check my order status.
Now I'm checking my order number is NA01545572 and show me on processing.

2. Second email
I had an second email show me my order SO-2717521 is canceled and suggested me to re-order.
But I check in my bank status it's paid already.

Can you suggest how can I fix it?
It's not my fault I ordered and I want to get a camera on this Friday because I have a trip on Sunday.
Posts: 6,097

Re: Problem about order


Hi @braveboost83527,


Sorry for the inconvenience. 

It would be best to contact our customer support team directly. 


You may contact them via phone or chat.


We don't have access to view those details here in community. 





Posts: 9

Re: Problem about order

Good luck getting any answers. Nothing but run around for me from chat and phone. Ordered 9/20. My trade in was received by GoPro on 10/1 and my order is still pending. No help from support they just tell me they’re looking into it.