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Tourist
Posts: 2

Problem Viewing videos on Mac Book Pro

I have downloaded all my videos and pictures from my Hero7 Black to my MacBookPro and the videos are very chopping. The sound is fine but the picture is very choppy. What can I do?

GoPro
Posts: 10,651

Re: Problem Viewing videos on Mac Book Pro

 

Hi @jcg34

 

Please go over this article: How to Correct Choppy or Broken Up Playback

 

Let us know how it goes.

 

Thanks!

Ej

Highlighted
Hiker
Posts: 40

Re: Problem Viewing videos on Mac Book Pro

[ Edited ]

Which model of Macbook Pro do you have? An older model? If you film 4K 60p, you do require some beefy specs to play fluidly.

 

 

RP

 

 

Tourist
Posts: 2

Re: Problem Viewing videos on Mac Book Pro

I downloaded the VLC player like it suggested and that didn't help. The directions for looking at my MAC "Mac
Click the “apple” icon in the top left corner of your screen, and then click “About this Mac”.  Next, click “More Info…” was incorrect because there was no where to click for more info. My operating system is up to date on Mojave and my Pro is 2 years old. 

GoPro
Posts: 10,651

Re: Problem Viewing videos on Mac Book Pro

 

Thank you for the additional information @jcg34

 

Do you still remember the resolution used on these videos?

 

Thanks!
Ej