I have problem with my GoPro Hero 7 Black, I cannot connect to the computer even though the camera screen shows that it is connected.
I tried it on 3 computers and everywhere the problem is the same.
Please follow the steps on Camera is Not Recognized on Quik for desktop - Windows
You may also check https://community.gopro.com/t5/Cameras/Hero-8-Windows-10-can-see-the-device-but-won-t-cooperate/m-p/...
Let us know how it goes.