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Tourist
Posts: 2

Problèmes divers avec une GoPro Hero7 Black neuve

Bonjour, 

 
J'ai acheté la GoPro Hero 7 Black récemment.
Et j'ai plusieurs soucis :
  1. Parfois, la qualité de la vidéo est franchement mauvaise : la video est comme "dessinée" ou "aquarelle". Alors que des videos prises un peu avant ou après avec les mêmes réglages donnent de belles images.
  2. La caméra chauffe beaucoup. 
  3. Il n'est pas rare que la caméra mette plus de 7 à 10 secondes pour s'éteindre.
  4. Enfin, les panoramiques lents sont saccadés, comme si la camera marquait une pause d'une demie seconde avant de reprendre le mouvement... Le réglage Hypersmooth est pourtant bien activé. 

@ Communauté : Auriez-vous des conseils à me donner ?

@ Service client GoPro : Pouvez-vous m'aider ? Faut-il envisager un retour à l'usine ou un échange ? Comment faire ?

 

Merci par avance.

 

GoPro
Posts: 8,889

Re: Problèmes divers avec une GoPro Hero7 Black neuve

Hi @toughdusk47724

 

What SD card are you using?

See if resetting the camera to its factory settings will help.

If it is still the same, the next step is a manual software update.

Please refer to: https://gopro.com/update/hero7-black

 

Let us know how it goes.

You may refer to our Support Team for assistance. https://gopro.com/help/ContactUs   

As this is a recent purchase you can also refer to the same store you got the camera from.

 

Thanks!

Ej