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Tourist
Posts: 3

Problème lors du démarrage de la GoPro hero 7 silver

Bonjour, 

Impossible d'allumer ma gopro. Et lorsque je la branche elle s'allume, le logo s'affiche avec en-dessous la barre de chargement qui se rempli quasiment en entier puis l'écran s'éteind et cela se repète sans fin. De plus la gopro chauffe.

Ce n'est pas un problème de carte SD puisque avec ou sans c'est pareil.

Si quelqu'un peut m'aider.

Merci d'avance.

GoPro
Posts: 2,432

Re: Problème lors du démarrage de la GoPro hero 7 silver

Hi @lefbrt,

Thanks for reaching out. Sorry to hear about the trouble. Try to reset the camera by holding the MODE button at the side of the camera for 10 seconds.

 

If the issue persists, try reinstalling the firmware update of the camera can help correct any errors with the current software installation. Follow the manual update instructions specified in this article: https://gopro.com/help/articles/block/How-to-Update-GoPro-Cameras

 

Let me know how it goes.

 

Kind Regards,
Ann

Tourist
Posts: 3

Re: Problème lors du démarrage de la GoPro hero 7 silver

Bonjour @aenriquez,

J'ai également essayé cette technique mais ma caméra ne répond plus du tout. J'ai contacté le service client pour résoudre le problème avec eux.

Merci pour ta réponse.

Léa

GoPro
Posts: 8,929

Re: Problème lors du démarrage de la GoPro hero 7 silver

Sure @lefbrt

Feel free to let us know how it goes with the team.

 

Thanks!

 

Tourist
Posts: 3

Re: Problème lors du démarrage de la GoPro hero 7 silver

@aragon1006,

La caméra a bel et bien un souci technique, je leur envoie la mienne et gopro m'en envoie une nouvelle qui fonctionne.

Cordialement.

Léa

GoPro
Posts: 2,432

Re: Problème lors du démarrage de la GoPro hero 7 silver

@lefbrt, glad to hear that our Support team was able to assist you on the process. We appreciate your time and patience. Feel free to post back if anything else comes up. Stay stoked, and have fun capturing moments using your GoPro!