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Sightseer
Posts: 2

Problème gopro 7 black dans l’eau

Rendu dans l’eau, elle m’offre de changer de mode sans que je lui demande, comme si les boutons étaient sensibles à la pression de l’eau. Vraiment problématique quand tu es en train de filmer...
GoPro
Posts: 3,505

Re: Problème gopro 7 black dans l’eau

Hi @julieh8654,

 

May I know how deep is the water before it happens?

 

If it's really sensitive even on shallow water I suggest to contact our customer support team viia phone or chat. 

https://gopro.com/help/ContactUs

 

Regards,

-Jay 

Sightseer
Posts: 2

Re: Problème gopro 7 black dans l’eau

Only one foot because I just tried it in a swimming pool before travelling with a little floatting pole.
GoPro
Posts: 3,505

Re: Problème gopro 7 black dans l’eau

Got it @julieh8654,

 

For now what I can suggest is to reset the camera to factory settings and try to install the latest firmware update. 

If issue persist that might be a hardware problem.

 

You may contact our customer support team for assistance. 

https://gopro.com/help/ContactUs

 

Regards,

-Jay 

Sightseer
Posts: 1

Re: Problème gopro 7 black dans l’eau

Bonjour, j’ai le même problème avec ma Go pro héros 7 black. Je viens de l’acheter et Dès que je la mets dans l’eau, elle change de mode ou de réglages toute seule. Comment réparer ce problème ? La mise à jour ne règle pas ce problème.
Merci
GoPro
Posts: 7,087

Re: Problème gopro 7 black dans l’eau

Hi @spiryvista20427

 

Is the camera on its own or is it attached to the SuperSuit?

Did you have screen lock turned on?

 

Thanks!

Ej