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Tourist
Posts: 4

Re: Problème de batterie GoPro Hero 7 black

I just got the  gph 7. 

 

I've read the issues with the battery and firmware.

 

So first thing out of the box I did a manual firmware update to 1.70 followed by factory reset.

 

Then I charged it up and played with the settings for a bit.  The battery kept falling by 1% every minute even while not recording.

 

1080p 60fps

Hypersmooth on, linear view

Wifi, voice etc all off

 

So I powered it off and charged it up to 100%, removed the SD card, powered it on and just let the unit sit on my table doing nothing.

The battery fell to 90% in 10 minutes, even when not doing anything. No record, not moving it around, nothing.  Just powered on with no SD and sitting there.

 

I'm going to try with a second Vietnam battery I got.  Hopefully it fixes things.

 

Also, I noticed something weird : If you power it on then immediately start moving it around - as in 1 second after the display comes on, the unit may freeze intermittently.  Got around it by just keeping it still for a bit.

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Tourist
Posts: 6

Re: Problème de batterie GoPro Hero 7 black

Pour moi impossible d'utiliser le satisfait ou remboursé sous 1 mois car ma femme lavait acheté pour noël 2 mois avant de me l'offrir...
Comment faire pour une reprise en garantie ? Car j'ai lu des commentaires disant que le service par téléphone ( oui chez gopro pas de contact email haha... ) nous aide simplement en disant il faut faire la mise à jour, la mise à jour, la mise à jour... ils refusent le retour ces escrocs!
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GoPro
Posts: 12,402

Re: Problème de batterie GoPro Hero 7 black

Hello @gerardc20, @ryoga2k, and @alexandren26125 .  It is important to determine battery integrity to make sure that your camera works smoothly. If you haven't yet, you may perform a short record time test through the instructions at Short Record Time Test . Should you get a runtime that is significantly shorter than the expected battery life, despite you using a recommended SD card and the camera being updated to the latest firmware, let our Support team know. This way, they can help you with the next steps. You may reach them by phone or chat through https://gopro.com/help/ContactUs

 

@ryoga2k- How did it go with your second Vietnam battery? 

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Tourist
Posts: 2

Re: Problème de batterie GoPro Hero 7 black

bonjour 

 

meme probleme que vous la batterie se vide tout seul la gopro 7 black eteinte .et il y a quel jour la camera ete meme a température élevée sans etre allume de 100 % a 3% en quelque heurs et je vous parle meme pas des bug elle ce bloque 1 fois sur 4 il faudrais pense a faire une nouvelle mise a jour 

 

merci 

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GoPro
Posts: 6,703

Re: Problème de batterie GoPro Hero 7 black

Sorry to hear about the trouble, @hardyhero46003. Have you already gone through the troubleshooting suggestions previously mentioned in this thread?

If the issue persists, it will be best to let our Support team know so they can look further into the details and assist you on the next steps. You may reach them by phone and chat.

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Sightseer
Posts: 2

Re: Problème de batterie GoPro Hero 7 black

Bonjour, pareil la mienne neuve 3 jours et le lendemain matin 3% . 😭😫🚮 En connectant ma gopro aucune mise à jour est demandée.
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Tourist
Posts: 6

Re: Problème de batterie GoPro Hero 7 black

Ta de la chance moi il ne me la détecte pas via les 2 appli gopro.
C'est une blague sérieux, quand je relis le nombres de pannes j'irai me cacher à leur place.
En tout cas tant que je n'ai rien de concret à mes problèmes, ils peuvent croire en moi pour la bonne pub partout sur le web et chez le magasin ou je bosse
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GoPro
Posts: 6,703

Re: Problème de batterie GoPro Hero 7 black

@guizz60, if the issue still continues after going through the suggested troubleshooting steps previously mentioned in this thread, please let our Support team know so they can look further into details and assist you on the next steps. You can reach out to hem by phone or chat through https://gopro.com/help/ContactUs .