04-20-2019 05:00 AM
I just got the gph 7.
I've read the issues with the battery and firmware.
So first thing out of the box I did a manual firmware update to 1.70 followed by factory reset.
Then I charged it up and played with the settings for a bit. The battery kept falling by 1% every minute even while not recording.
Hypersmooth on, linear view
Wifi, voice etc all off
So I powered it off and charged it up to 100%, removed the SD card, powered it on and just let the unit sit on my table doing nothing.
The battery fell to 90% in 10 minutes, even when not doing anything. No record, not moving it around, nothing. Just powered on with no SD and sitting there.
I'm going to try with a second Vietnam battery I got. Hopefully it fixes things.
Also, I noticed something weird : If you power it on then immediately start moving it around - as in 1 second after the display comes on, the unit may freeze intermittently. Got around it by just keeping it still for a bit.
04-20-2019 06:00 AM
Comment faire pour une reprise en garantie ? Car j'ai lu des commentaires disant que le service par téléphone ( oui chez gopro pas de contact email haha... ) nous aide simplement en disant il faut faire la mise à jour, la mise à jour, la mise à jour... ils refusent le retour ces escrocs!
4 weeks ago
Hello @gerardc20, @ryoga2k, and @alexandren26125 . It is important to determine battery integrity to make sure that your camera works smoothly. If you haven't yet, you may perform a short record time test through the instructions at Short Record Time Test . Should you get a runtime that is significantly shorter than the expected battery life, despite you using a recommended SD card and the camera being updated to the latest firmware, let our Support team know. This way, they can help you with the next steps. You may reach them by phone or chat through https://gopro.com/help/ContactUs .
@ryoga2k- How did it go with your second Vietnam battery?
3 weeks ago
meme probleme que vous la batterie se vide tout seul la gopro 7 black eteinte .et il y a quel jour la camera ete meme a température élevée sans etre allume de 100 % a 3% en quelque heurs et je vous parle meme pas des bug elle ce bloque 1 fois sur 4 il faudrais pense a faire une nouvelle mise a jour
3 weeks ago
Sorry to hear about the trouble, @hardyhero46003. Have you already gone through the troubleshooting suggestions previously mentioned in this thread?
If the issue persists, it will be best to let our Support team know so they can look further into the details and assist you on the next steps. You may reach them by phone and chat.
2 weeks ago
C'est une blague sérieux, quand je relis le nombres de pannes j'irai me cacher à leur place.
En tout cas tant que je n'ai rien de concret à mes problèmes, ils peuvent croire en moi pour la bonne pub partout sur le web et chez le magasin ou je bosse
2 weeks ago
@guizz60, if the issue still continues after going through the suggested troubleshooting steps previously mentioned in this thread, please let our Support team know so they can look further into details and assist you on the next steps. You can reach out to hem by phone or chat through https://gopro.com/help/ContactUs .