02-11-2019 12:08 PM
The battery is not the problem, since I have the gopro h7 since November and it worked fine, then updated and kept working well, until yesterday, I was consumed in 1 hour the full battery, the quickcapture was activated, so I placed another battery and the same thing happened, after 1 hs I no longer had more load, I only managed to record 3 videos of 1 minute approx.
Clarify that previously always use quickcapture and the battery lasted all afternoon or all day.
02-19-2019 04:40 PM
Appreciate you providing additional, relevant information, @guillos , @theslayer69, and @peblanquart . Since the issue persists despite performing recommended troubleshooting steps, it would be best to get in touch with our Support team so they can assist you with the next steps. With multiple batteries having issues with the same camera, with the camera working fine prior to the update, we can say that the firmware or the camera could be faulty but we would like to make sure that we isolate the source of the trouble, specially that these are not observed in all camera units. You may reach our Support team by phone or chat through https://gopro.com/help/ContactUs . When you do, please have your cameras handy for any detail that the team might need from you. Let us know how it goes so other who are having the same issues will get helped as well. Many thanks!
a week ago
Yo tambien tengo el mismo problema... la bateria pasa del 100% al 0% sin hacer nada estando apagada y con todos los comandos desactivados, tengo dos baterias originales y en las dos tengo el mismo problema, mi tarjeta es una Extreme Pro microSDXC 128GB compatible con Gopro segun... Esto es una verguenza
Hello @alexandren26125 and @supergorge0018. Sorry to hear about the camera issues that you are experiencing. If you have already tried the suggested troubleshooting steps to no avail, it would be best to get in touch with our Support team. This way, they will be able to walk you through the next steps. You may reach them through https://gopro.com/help/ContactUs . Make sure that you have access to the camera so you get assisted as quickly as possible. Thanks!