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Hiker
Posts: 10

Problème de batterie GoPro Hero 7 black

Bonjour, 

 

J'ai acheté il y a une semaine un GoPro Hero 7 Black.

Il m'est quasi impossible de l'utiliser, car à chaque fois, la batterie est vide !

 

Je pensais initialement que je l'avais laisser en marche, en oubliant de l'éteindre.

Puis je me suis rendu compte que la Camera GoPro Hero 7 Black chauffé énormément. La batterie se vide à vu d'oeil.

La carte SD est une 128Go EVO comme préconisé dans la liste.

 

Merci de votre aide.

GoPro
Posts: 5,574

Re: Problème de batterie GoPro Hero 7 black

 

Hi @phabi

 

Is an EVO Select or an EVO Plus?

Do you have the latest firmware version installed on your camera?

 

Here are some links that may come handy:

Recommended Chargers

https://community.gopro.com/t5/Cameras/Hero-7-Black-Battery-Issues/m-p/281100#M81574

 

See if turning Voice Control off will help.

 

Thanks!

Ej

 

 

 

Tourist
Posts: 4

Re: Problème de batterie GoPro Hero 7 black

Salut j'ai le même problème que toi. Tu as pu le résoudre ??? Moi elle se vide a vu d'œil même quand elle est éteinte
Tourist
Posts: 4

Re: Problème de batterie GoPro Hero 7 black

Je pense avoir la dernière mise à jour
Hiker
Posts: 10

Re: Problème de batterie GoPro Hero 7 black

Dear GoPro Team, 

 

My Micro SDCard is an EVO Plus SAMSUNG.

Last Firmware

 

Firmware update manually as was recommanded.

 

Bref....

Super decevant cette GoPro HERO 7 Black.

 

J'aimerai savoir si le problème est matériel, dans ce cas, merci de me donner les conseil pour une reprise et un échange standard.

Mon revendeur, dit ne pas connaître ce problème , et de voir avec vous directement.

 

Je fais Comment ???

 

PS : J'ai acheté plus de 1000 Euros de produits GoPro pour profiter au maximum de cette camera. Et resultat, à chaqsue fois que je soushaite l'ulitiser l'autonomie est vraiment nulle, ou voir inutilisable car la batterie est complètement déchargée.

Ma solution, c'est de laissr la batterie en dehors de la camera. Est ce normal ?

 

Merci de vos retour.

Cdt

Fabrice

 

Hiker
Posts: 10

Re: Problème de batterie GoPro Hero 7 black

Non, j'ai toujours le même problème. Un scandal !
Hiker
Posts: 10

Re: Problème de batterie GoPro Hero 7 black

[ Edited ]

Bonjour, 

 

Camera : GoPro HERO 7 Black

La carte mémoire est une SAMSUNG  micro SD EVO Plus 128Go (original)

Le cable de charge utilisé est le cable fournis dans la boite GoPro

Firmware 1.61 mis à jour manuellement selon la procédure GoPro

 

 

Symptomes : 

* La Camera chauffe énormément, et la batterie se vide à vu d'oeil

* Lorsque la camera GoPro Hero 7 Black est éteinte le soir vers 22h00 à 100% de charge je la débranche de la mise en charge, le lendemain la batterie est soit quasi vide, soit totalement vide.

 

 

Je suis très en colère. Ce produit est inutilisable, et mon revendeur me dit que c'est GoPro !

 

Cordialement

Fabrice

 

 

 

 

 

Hiker
Posts: 10

Re: Problème de batterie GoPro Hero 7 black

Bonjour, 

 

Camera : GoPro HERO 7 Black

La carte mémoire est une SAMSUNG  micro SD EVO Plus 128Go (original)

Le cable de charge utilisé est le cable fournis dans la boite GoPro

Firmware 1.61 mis à jour manuellement selon la procédure GoPro

 

 

Symptomes : 

* La Camera chauffe énormément, et la batterie se vide à vu d'oeil

* Lorsque la camera GoPro Hero 7 Black est éteinte le soir vers 22h00 à 100% de charge je la débranche de la mise en charge, le lendemain la batterie est soit quasi vide, soit totalement vide.

 

En cas de besoin je propose que l'on collecte l'ensemble des utilisateurs GoPro Hero 7 Black concernés par ce défaut, et si besoin, et l'absence de solution par GoPro un recours en justice, par l'intermédiaire de la DGCCRF.

Avec saisie UFC Que Choisir, 60 Millions de Consommateur.

 

Il y en a assez que l'on prenne les clients pour des imbéciles.

Je suis très en colère. Ce produit est inutilisable, et mon revendeur me dit que c'est GoPro !

 

Bon courage à tous, nous devons ensemble nous organiser. Pour faire réagir la Team Technique GoPro

Cordialement

 

Fabrice