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Sightseer
Posts: 1
Accepted Solution

Problème commandes vocales - hero 6

Bonjour à tous,

J'ai acheté une gopro hero 6 en décembre 2017 et je rencontre des problèmes avec la commande vocale.

Lors que je veux prendre une photo en commande vocale, la gopro fonction en émettant 1 bip mais n'arrive pas à enregister la photo ( avec les 5 bips)

Pour que ça marche, il faut que j'allume la gopro et que je prenne la première photo en manuel, en appuyant physiquement sur le bouton. Seulement après avoir fait cette manipulation, la commande vocale pour prendre une photo fonctionne normalement.

Pensez-vous que cela vient de la gopro ou de la carte SD ?

Ma carte SD est la carte recommandée par Gopro.

En vous remerciant d'avance pour vos réponses.


Accepted Solutions
GoPro
Posts: 7,578

Re: Problème commandes vocales - hero 6

Hello @waxx30

 

Thank you for reaching out. It is odd that your camera behaves that way. I just tried taking a photo via voice command using a HERO6 Black camera and it worked. That is, without having to manually take a photo first by pressing on the shutter button. I turned camera on, made sure voice command was on and used the command to take a photo and the camera did so. 

 

If you have not done it yet, try manually updating the camera's firmware even if the camera already has the latest firmware. This is to ensure that errors with the current installation will be cleared out. You can do the update by following the instructions below: 

  1. Go to the HERO6 Black update page.
  2. Under "Other ways to update" at the base of the page, click "Update your camera manually."
  3. Enter your Serial Number and other requested information, click Next Step.
  4. Click "Download Update."
  5. Click "Click here to download firmware."
  6. Follow the steps on the screen for detailed instructions for your operating system

Make sure that your camera is fully charged and that the SD card is formatted prior to updating. Let us know how it goes. 

 

Thanks, 
Marius

View solution in original post


All Replies
GoPro
Posts: 7,578

Re: Problème commandes vocales - hero 6

Hello @waxx30

 

Thank you for reaching out. It is odd that your camera behaves that way. I just tried taking a photo via voice command using a HERO6 Black camera and it worked. That is, without having to manually take a photo first by pressing on the shutter button. I turned camera on, made sure voice command was on and used the command to take a photo and the camera did so. 

 

If you have not done it yet, try manually updating the camera's firmware even if the camera already has the latest firmware. This is to ensure that errors with the current installation will be cleared out. You can do the update by following the instructions below: 

  1. Go to the HERO6 Black update page.
  2. Under "Other ways to update" at the base of the page, click "Update your camera manually."
  3. Enter your Serial Number and other requested information, click Next Step.
  4. Click "Download Update."
  5. Click "Click here to download firmware."
  6. Follow the steps on the screen for detailed instructions for your operating system

Make sure that your camera is fully charged and that the SD card is formatted prior to updating. Let us know how it goes. 

 

Thanks, 
Marius

Sightseer
Posts: 1

Re: Problème commandes vocales - hero 6

j'ai le même problème ,la commande "turn off ,turn on"ne fonctionne pas .

GoPro
Posts: 2,471

Re: Problème commandes vocales - hero 6

@livelyflar14225, have you already gone through the suggested troubleshooting steps?

In addition to this, try opening up the menu on your camera and see what microphone settings are selected.