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Reply
Sightseer
Posts: 2
Accepted Solution

Problème avec ma gopro hero 6

Bonjour,

J'ai recu ma gopro hero 6 black il y a 2semaines en cadeau. J'utilise la gopro pour filmer en surf et à quelques reprises elle s'est éteinte pendant qu'elle filmait en indicant le signe de maintenance. Cela m'inquietait alors j'ai tout de suite sortie de l'eau, asséché celle-ci et j'ai vérifié que toutes les petites porte étaient bien étanchent. Tous était parfaitement étanche. Par la suite j'ai retourné surfer avec la gopro et j'ai constaté de l'humidité à l'intérieur de la lentille.
J'ai tout de suite sortie de l'eau et je n'ai pas réessayé la gopro depuis.

Accepted Solutions
GoPro
Posts: 10,106

Re: Problème avec ma gopro hero 6

 

Hi @rockysand0284

 

I am sorry to hear about what happened with your camera. You may remove the lens cover and wipe out any moisture.

Though not officially from GoPro, you may check this link on how to remove the cover. https://www.youtube.com/watch?v=MZONvHRBplA

 

Have you checked if there's some water/residue on the battery or battery compartment?

Ensure that the camera is all dried out,  try turning the camera on/ charging it if the battery is already drained.

 

If the camera will not charge or turn on, please let our Support Team help you further. They are available by phone or chat. https://gopro.com/help/ContactUs

 

Thanks!

EJ

 

View solution in original post


All Replies
GoPro
Posts: 10,106

Re: Problème avec ma gopro hero 6

 

Hi @rockysand0284

 

I am sorry to hear about what happened with your camera. You may remove the lens cover and wipe out any moisture.

Though not officially from GoPro, you may check this link on how to remove the cover. https://www.youtube.com/watch?v=MZONvHRBplA

 

Have you checked if there's some water/residue on the battery or battery compartment?

Ensure that the camera is all dried out,  try turning the camera on/ charging it if the battery is already drained.

 

If the camera will not charge or turn on, please let our Support Team help you further. They are available by phone or chat. https://gopro.com/help/ContactUs

 

Thanks!

EJ

 

Sightseer
Posts: 2

Re: Problème avec ma gopro hero 6

Everything seem dry, I removed and reinstalled the lense... I'll see how it goes from now...
GoPro
Posts: 10,106

Re: Problème avec ma gopro hero 6

 

Hi @rockysand0284

 

Thank you for trying the suggested steps. Please feel free to post back for any updates on your camera.

 

 

Regards,

Ej