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Sightseer
Posts: 4

Problème à l'allumage de la GoPro Session4

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Bonjour,
Ma GoPro a un souci à l'allumage et s'éteitn même ayant la batterie rechargée.
Pourriez-vous m'indiquer comment régler ce poblème ?
merci

GoPro
Posts: 32,093

Re: Problème à l'allumage de la GoPro Session4

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Hi @aurelrdl

 

Can you please check if you can run an update?

Please follow the steps on https://gopro.com/en/us/update/hero_session

 

Let us know how it goes.
If it's still the same, please reach out to our Support Team through https://gopro.com/help/ContactUs
 

Thanks!

Ej

Sightseer
Posts: 4

Re: Problème à l'allumage de la GoPro Session4

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Hi Ej,

 

Many thankf for your answer but unfortunately the battey isn't charging enough to let me update the system.
I don't know how to handle this problem.

Is there any shop in Paris where I can fix that ?

 

Best,

Aurélien

GoPro
Posts: 32,093

Re: Problème à l'allumage de la GoPro Session4

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Hi @aurelrdl

 

GoPro does not have physical stores.

Please reach out to Support to proceed with the next steps.

You may submit a request for a callback or initiate a chat session through https://gopro.com/help/ContactUs

 

Thanks!

Ej
 

Sightseer
Posts: 4

Re: Problème à l'allumage de la GoPro Session4

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Ej,

Would it be possible to sechedule a call using a Zoom link or something else so as to solve the problem ?

I will be available this week so please let me know what french (Paris Time) it would be possible.

Best, 

Aurélien

GoPro
Posts: 21,675

Re: Problème à l'allumage de la GoPro Session4

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Hi, @aurelrdl. We are unable to call via Zoom. The only ways to connect with Support are via chat and callback request. 

Sightseer
Posts: 4

Re: Problème à l'allumage de la GoPro Session4

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Great !

Is it possible to schedule a call tomorrow at 7pm french time ?

If not please tell me when.
***************

 

Best,

Aurélien

GoPro
Posts: 15,989

Re: Problème à l'allumage de la GoPro Session4

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@aurelrdl, you may reach out to our Support Team through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.

 

Should you encounter any issues scheduling a callback or a live chat, please ensure that your browser isn't blocking cookies and the pop-up blocker should be disabled. Also, here are suggestions provided by a Hub member in this thread that might help.