Ask a Question
GoPro Support Hub Find a solution. Share a solution. Ask a question. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-255769%22%20slang%3D%22en-US%22%3EPreview%20is%20not%20available%20on%20my%20iPhone%207%2B%20when%20I%20shoot%204K60P%20on%20Gopro%206%20and%207%20Black%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-255769%22%20slang%3D%22en-US%22%3E%3CP%3EPreview%20is%20not%20available%20%26nbsp%3Bon%20my%20iPhone%207%2B%20when%20I%20shoot%204K60P%20on%20Gopro%206%20and%207%20Black%20abd%20neither%20can%20the%20footage%20be%20played%20back%20on%20the%20phone.%20Can%26nbsp%3B%20iphone%20X%20or%20XS%20solve%20this%20issue%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-255769%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO7%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-256589%22%20slang%3D%22en-US%22%3ERe%3A%20Preview%20is%20not%20available%20on%20my%20iPhone%207%2B%20when%20I%20shoot%204K60P%20on%20Gopro%206%20and%207%20Black%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-256589%22%20slang%3D%22en-US%22%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F78592%22%20target%3D%22_blank%22%3E%40superoasis45608%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EYou%20will%20need%20to%20download%20the%20file%20to%20your%20phone.%26nbsp%3BPlease%20note%20that%20it%20may%20have%20a%20choppy%20playback.%3C%2FP%3E%0A%0A%3CP%3EFor%20reference%2C%20please%20check%20this%20article%3A%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fquestion_answer%2FSupported-Resolutions-for-Copy-and-Share-in-the-GoPro-App%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3ESupported%20Resolutions%20for%26nbsp%3BCopy%26nbsp%3Band%26nbsp%3BShare%26nbsp%3Bin%20the%20GoPro%20App%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks!%3C%2FP%3E%0A%0A%3CP%3EEj%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-256609%22%20slang%3D%22en-US%22%3ERe%3A%20Preview%20is%20not%20available%20on%20my%20iPhone%207%2B%20when%20I%20shoot%204K60P%20on%20Gopro%206%20and%207%20Black%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-256609%22%20slang%3D%22en-US%22%3E%3CP%3EThanks%20for%20the%20reply.%20But%20I%20mean%20to%20get%20the%20Live%20Preview%20while%20I%20am%20shooting%20the%204K60P%20on%20Hero%206%2F7.%20I%20can%20get%20the%20Live%20Preview%20while%20I%20am%20shooting%204K30P%20but%20as%20soon%20as%20I%20switch%20to%204K60P%20the%20screen%20on%20my%20iphone%207%2B%20goes%20to%20balck%20and%20shows%20the%20message%20%22Live%20Preview%20is%20not%20available%22.%20I%20want%20to%20fine%20out%20which%20phone%20can%20support%204K60P%20live%20preview.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-256672%22%20slang%3D%22en-US%22%3ERe%3A%20Preview%20is%20not%20available%20on%20my%20iPhone%207%2B%20when%20I%20shoot%204K60P%20on%20Gopro%206%20and%207%20Black%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-256672%22%20slang%3D%22en-US%22%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F78592%22%20target%3D%22_blank%22%3E%40superoasis45608%3C%2FA%3E%2C%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EWe'll%20check%20on%20that.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EWe%20don't%20have%20data%20yet%20what%20are%20the%20devices%20that%20can%20support%20live%20preview%20on%204K%2060Fps.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EWe%20will%20let%20you%20know.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ERegards%2C%3C%2FP%3E%0A%0A%3CP%3E-Jay%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-268978%22%20slang%3D%22en-US%22%3ERe%3A%20Preview%20is%20not%20available%20on%20my%20iPhone%207%2B%20when%20I%20shoot%204K60P%20on%20Gopro%206%20and%207%20Black%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-268978%22%20slang%3D%22en-US%22%3E%3CP%3EHave%20you%20figured%20out%20which%20device%20can%20have%20live%20preview%20of%204K%2060p%20vidoe%20shooting%20on%20Gopro%206%20and%20Gopro%207%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-269817%22%20slang%3D%22en-US%22%3ERe%3A%20Preview%20is%20not%20available%20on%20my%20iPhone%207%2B%20when%20I%20shoot%204K60P%20on%20Gopro%206%20and%207%20Black%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-269817%22%20slang%3D%22en-US%22%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F78592%22%20target%3D%22_blank%22%3E%40superoasis45608%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EWe%20do%20not%20have%20information%20on%20this%20yet.%3C%2FP%3E%0A%0A%3CP%3EWe'll%20have%20this%20thread%20updated%20once%20we%20have%20it.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks!%3C%2FP%3E%0A%0A%3CP%3EEj%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-280159%22%20slang%3D%22en-US%22%3ERe%3A%20Preview%20is%20not%20available%20on%20my%20iPhone%207%2B%20when%20I%20shoot%204K60P%20on%20Gopro%206%20and%207%20Black%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-280159%22%20slang%3D%22en-US%22%3E%3CP%3EI%20am%20having%20the%20same%20problem%20on%20my%20Ipad%20which%20is%20a%204k%20screen%2C%20works%20in%204k%2030fps%20but%20not%20at%2060fps%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Tourist
Posts: 3

Preview is not available on my iPhone 7+ when I shoot 4K60P on Gopro 6 and 7 Black

Preview is not available  on my iPhone 7+ when I shoot 4K60P on Gopro 6 and 7 Black abd neither can the footage be played back on the phone. Can  iphone X or XS solve this issue?

GoPro
Posts: 6,533

Re: Preview is not available on my iPhone 7+ when I shoot 4K60P on Gopro 6 and 7 Black

 

Hi @superoasis45608

 

You will need to download the file to your phone. Please note that it may have a choppy playback.

For reference, please check this article: 

Supported Resolutions for Copy and Share in the GoPro App

 

Thanks!

Ej

Tourist
Posts: 3

Re: Preview is not available on my iPhone 7+ when I shoot 4K60P on Gopro 6 and 7 Black

Thanks for the reply. But I mean to get the Live Preview while I am shooting the 4K60P on Hero 6/7. I can get the Live Preview while I am shooting 4K30P but as soon as I switch to 4K60P the screen on my iphone 7+ goes to balck and shows the message "Live Preview is not available". I want to fine out which phone can support 4K60P live preview.

GoPro
Posts: 3,505

Re: Preview is not available on my iPhone 7+ when I shoot 4K60P on Gopro 6 and 7 Black

 

Hi @superoasis45608,

 

We'll check on that. 

We don't have data yet what are the devices that can support live preview on 4K 60Fps. 

 

We will let you know. 

 

Regards,

-Jay

Tourist
Posts: 3

Re: Preview is not available on my iPhone 7+ when I shoot 4K60P on Gopro 6 and 7 Black

Have you figured out which device can have live preview of 4K 60p vidoe shooting on Gopro 6 and Gopro 7?

GoPro
Posts: 6,533

Re: Preview is not available on my iPhone 7+ when I shoot 4K60P on Gopro 6 and 7 Black

 

Hi @superoasis45608

 

We do not have information on this yet.

We'll have this thread updated once we have it.

 

Thanks!

Ej

Sightseer
Posts: 1

Re: Preview is not available on my iPhone 7+ when I shoot 4K60P on Gopro 6 and 7 Black

I am having the same problem on my Ipad which is a 4k screen, works in 4k 30fps but not at 60fps