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%3CLINGO-SUB%20id%3D%22lingo-sub-70007%22%20slang%3D%22en-US%22%3EPrepaid%20retirn%20label%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-70007%22%20slang%3D%22en-US%22%3EGood%20day!%20I%20already%20have%20an%20RMA%20for%20my%20defective%20hero%205%20but%20I%20got%20confused%20with%20the%20attached%20instructions%20regarding%20the%20prepaid%20return%20label%2C%20how%20to%20fill%20up%20that%20one%3F%20Am%20I%20going%20to%20write%20my%20address%20or%20the%20address%20to%20where%20Im%20going%20to%20return%20my%20defective%20cam%3F%20Pls%20help%20thanks%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-70007%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO5%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-70031%22%20slang%3D%22en-US%22%3ERe%3A%20Prepaid%20retirn%20label%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-70031%22%20slang%3D%22en-US%22%3E%3CP%3Egopro%26nbsp%3B%20should%20tell%20you%20not%20us.%20the%20label%20may%20not%20prepaid%2C%20expenses%20on%20you%20.%20not%20gopro%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-70032%22%20slang%3D%22en-US%22%3ERe%3A%20Prepaid%20retirn%20label%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-70032%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3Ca%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F42868%22%3E%40michmar%3C%2Fa%3E%2C%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EYou%20should%20have%20received%20an%20email%20with%20the%20RMA%20instructions%20and%20how%20to%20get%20that%20camera%20sent%20back%20to%20our%20warehouse.%20There%20should%20be%20a%20link%20to%20generate%20a%20prepaid%20label.%20I%20have%20also%20tagged%20the%20agent%20in%20your%20case%20and%20you%20should%20be%20receiving%20a%20follow%20up%20regarding%20that%20RMA.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ECheers%2C%3C%2FP%3E%0A%0A%3CP%3ERyan%3C%2FP%3E%3C%2FLINGO-BODY%3E
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Tourist
Posts: 4
Accepted Solution

Prepaid retirn label

Good day! I already have an RMA for my defective hero 5 but I got confused with the attached instructions regarding the prepaid return label, how to fill up that one? Am I going to write my address or the address to where Im going to return my defective cam? Pls help thanks

Accepted Solutions
GoPro
Posts: 3,924

Re: Prepaid retirn label

Hi @michmar,

 

You should have received an email with the RMA instructions and how to get that camera sent back to our warehouse. There should be a link to generate a prepaid label. I have also tagged the agent in your case and you should be receiving a follow up regarding that RMA.

 

Cheers,

Ryan

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All Replies
Adventurer
Posts: 9,828

Re: Prepaid retirn label

gopro  should tell you not us. the label may not prepaid, expenses on you . not gopro

GoPro
Posts: 3,924

Re: Prepaid retirn label

Hi @michmar,

 

You should have received an email with the RMA instructions and how to get that camera sent back to our warehouse. There should be a link to generate a prepaid label. I have also tagged the agent in your case and you should be receiving a follow up regarding that RMA.

 

Cheers,

Ryan

Tourist
Posts: 4

Re: Prepaid retirn label

I have received the link for prepaid label but unfortunately everytime i click “get label” theres always an error/reply for missing countryzipcode, im from the Philippines and seens like they cant accept our city code. Thanks for your help!