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Sightseer
Posts: 1

Power on and off issues

Hi,

 

I have recently purchased a Go Pro7 Black, and have noticed that sometimes when powering on it just has a black screen, i have to take battery out and then try again. I also have constant issues when powering off, it gives me the power off beeps but stays on, lcd is not responsive to touch but it stays on and fed is still live. I then hold on power again and sometimes it still doesnt turn off, i have to remove the battery and then try again.

 

Please assist, should i return the go pro?

 

Kind Regards,

Victor

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GoPro
Posts: 19,869

Re: Power on and off issues

Hi @deftcave261

 

Sorry for any trouble caused.

What SD card are you using? Please include the brand, type, and capacity.

 

See if re-flashing the software will help.

Please follow the manual update steps on https://gopro.com/en/us/update/hero7-black

 

Let us know how it goes.
You may also reach out to our Support Team through https://gopro.com/help/ContactUs  for further assistance.
 

 

 

Thanks!

Ej