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Tourist
Posts: 7

Power/mode button not working no response

[ New ]

my gopro hero 7 black power/reset button  is not working giving no response at all,I thought resetting and updating the gopro will help me to fix it but unfortunately this process not worked. what should i do now my gopro is under warranty if this problem still continue will i get a replacement???

GoPro
Posts: 32,093

Re: Power/mode button not working no response

[ New ]

Hi @subratk

 

Will the camera power on when plugged to a power source?

Please go over the steps on HERO7 Will Not Power On

If it's still the same, please reach out to our Support Team through https://gopro.com/help/ContactUs
Please have your camera's serial number and proof of purchase ready.
 

Thanks!
Ej

Tourist
Posts: 7

Re: Power/mode button not working no response

[ New ]

 Thanks for the advice. But actually it keep turning on the second i put the battery inside gopro, but i am unable to turn it off or switch to diffrent shooting mode by pressing the power/mode button. looking further instructions.

 

 

GoPro
Posts: 32,093

Re: Power/mode button not working no response

[ New ]

Hi @subratk

 

If you have gone through the manual update and it's still the same, please let our Support Team know.

You may submit a request for a callback through https://gopro.com/help/ContactUs, or initiate a chat session with one of our representatives.

 

Thanks!

Ej