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Tourist
Posts: 9

Post update issues

[ New ]
After successfully updating on 4th attempt the firmware has been updated for name sake. Didnt get any new features such as 4k 60fps, karma compatibility etc...and i m not able to update once again!
Updated the hero7 black via mobile app
Later tried to reset the cam all the setting resets but the version doesnt resets to factory image!
Please help!
Any one facing this issue?! Or have a solution for this?

Accepted Solutions
Adventurer
Posts: 14,223

Re: Post update issues

[ New ]

Sounds like you need to change your  AR (Aspect  Ratio, did you that will show HS (Hypersmooth)    what exact settings were you on, or did you rectifiy that as well (smiles)

 

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Adventurer
Posts: 14,223

Re: Post update issues

[ New ]

Lets get off the phone app and get onto the desktop  website and simply when writing these posts you'll see  

 

Untitled.png

 

 https://gopro.com/update/hero7-black

 

Update manually you can  always update manually as many times.

Tourist
Posts: 9

Re: Post update issues

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I have tried the process mentioned in the manual update section ..the camera wont detect the update files present on memory card ..
And now the mobile as well as desktop app doesnt show any update required notif
Tourist
Posts: 9

Re: Post update issues

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Also the camera connects to the pc and then automatically disconnect immediately
Adventurer
Posts: 14,223

Re: Post update issues

[ New ]

Just to understand  that you know how to  update manually.  you're placing in those three files to a fileFolder named update, correct to where it is in the driver ??

 

 

 

Untitled.png

Tourist
Posts: 9

Re: Post update issues

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No
But i rectified that mistake now itself
Still after updating is doesnt show me 4k 60fps option
Adventurer
Posts: 14,223

Re: Post update issues

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exactly what option are you looking for in 4K@60?    Be morethen happy to  point that out to you the answer.

Tourist
Posts: 9

Re: Post update issues

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The max available to me is 4k@30fps without stabilization
Tourist
Posts: 9

Re: Post update issues

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As the changes mentioned in the update log is hypersmooth stabilization at 4k 60 fps
The other upfate changes mentioned 1440p 120fps with standard stabilization is present after update
Tourist
Posts: 9

Re: Post update issues

[ New ]
 
Adventurer
Posts: 14,223

Re: Post update issues

[ New ]

Sounds like you need to change your  AR (Aspect  Ratio, did you that will show HS (Hypersmooth)    what exact settings were you on, or did you rectifiy that as well (smiles)

 

Tourist
Posts: 9

Re: Post update issues

[ New ]
4:3 ratio max available is 4k@30 fps without any stabilization
16:9 ratio max available is 4k@60 fps Hypersmooth

Adventurer
Posts: 14,223

Re: Post update issues

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Great seems you got this figured out  Endjoy her.

Tourist
Posts: 9

Re: Post update issues

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Hero 7 doesnt support 4:3 4k @60?!
Explorer
Posts: 13,060

Re: Post update issues

[ New ]
Adventurer
Posts: 14,223

Re: Post update issues

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@danielr15 think the problem we all have is  we need to read the manual like posted  but we ask others for the answers for  our issues.