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Tourist
Posts: 5

Possible lens scratch on GoPro Hero 5 Black?

I can't seem to put away a "scratch" from my lens with a microfiber cloth. (See pictures below for reference).

 

1.jpg

 

 2.jpg

Adventurer
Posts: 9,883

Re: Possible lens scratch on GoPro Hero 5 Black?

you can call gopro for support or  dish out a few dollars for a new lens your option. micro cloth will only   clean    takea photo and take note of area

Tourist
Posts: 5

Re: Possible lens scratch on GoPro Hero 5 Black?

Right and I got a GoPro Care subscription but previously they have me post here first. 

 

Thanks for the reply!

Adventurer
Posts: 9,883

Re: Possible lens scratch on GoPro Hero 5 Black?

to have as a record?  then have the Agent respond to the post I say

Tourist
Posts: 5

Re: Possible lens scratch on GoPro Hero 5 Black?

Just for others to reply on it. But that was on a previous incident and it's already fine 

Tourist
Posts: 5

Re: Possible lens scratch on GoPro Hero 5 Black?

My device is already enroute to California and a replacement camera shall be sent out to my location based on the call I had with a GoPro representative. This is also because of the fact that I have an active GoPro Care subscription.

Adventurer
Posts: 9,883

Re: Possible lens scratch on GoPro Hero 5 Black?

Priority service with care pkg.  Glad to hear the outcome.