Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-62134%22%20slang%3D%22en-US%22%3EPossible%20lens%20scratch%20on%20GoPro%20Hero%205%20Black%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-62134%22%20slang%3D%22en-US%22%3E%3CP%3EI%20can't%20seem%20to%20put%20away%20a%20%22scratch%22%20from%20my%20lens%20with%20a%20microfiber%20cloth.%20(See%20pictures%20below%20for%20reference).%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CIMG%20src%3D%22https%3A%2F%2Fvcsem46788.i.lithium.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F2817iEF7F3CC1FC2A336F%2Fimage-size%2Foriginal%3Fv%3D1.0%26amp%3Bpx%3D-1%22%20border%3D%220%22%20alt%3D%221.jpg%22%20title%3D%221.jpg%22%20%2F%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3CIMG%20src%3D%22https%3A%2F%2Fvcsem46788.i.lithium.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F2819i523DD8D80C6E3A5F%2Fimage-size%2Foriginal%3Fv%3D1.0%26amp%3Bpx%3D-1%22%20border%3D%220%22%20alt%3D%222.jpg%22%20title%3D%222.jpg%22%20%2F%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-62134%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO5%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-62136%22%20slang%3D%22en-US%22%3ERe%3A%20Possible%20lens%20scratch%20on%20GoPro%20Hero%205%20Black%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-62136%22%20slang%3D%22en-US%22%3E%3CP%3Eyou%20can%20call%20gopro%20for%20support%20or%20%26nbsp%3Bdish%20out%20a%20few%20dollars%20for%20a%20new%20lens%20your%20option.%20micro%20cloth%20will%20only%20%26nbsp%3B%20clean%20%26nbsp%3B%20%26nbsp%3Btakea%20photo%20and%20take%20note%20of%20area%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-62139%22%20slang%3D%22en-US%22%3ERe%3A%20Possible%20lens%20scratch%20on%20GoPro%20Hero%205%20Black%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-62139%22%20slang%3D%22en-US%22%3E%3CP%3ERight%20and%20I%20got%20a%20GoPro%20Care%20subscription%20but%20previously%20they%20have%20me%20post%20here%20first.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThanks%20for%20the%20reply!%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Highlighted
Tourist
Posts: 5

Possible lens scratch on GoPro Hero 5 Black?

I can't seem to put away a "scratch" from my lens with a microfiber cloth. (See pictures below for reference).

 

1.jpg

 

 2.jpg

Adventurer
Posts: 9,884

Re: Possible lens scratch on GoPro Hero 5 Black?

you can call gopro for support or  dish out a few dollars for a new lens your option. micro cloth will only   clean    takea photo and take note of area

Tourist
Posts: 5

Re: Possible lens scratch on GoPro Hero 5 Black?

Right and I got a GoPro Care subscription but previously they have me post here first. 

 

Thanks for the reply!

Adventurer
Posts: 9,884

Re: Possible lens scratch on GoPro Hero 5 Black?

to have as a record?  then have the Agent respond to the post I say

Tourist
Posts: 5

Re: Possible lens scratch on GoPro Hero 5 Black?

Just for others to reply on it. But that was on a previous incident and it's already fine 

Tourist
Posts: 5

Re: Possible lens scratch on GoPro Hero 5 Black?

My device is already enroute to California and a replacement camera shall be sent out to my location based on the call I had with a GoPro representative. This is also because of the fact that I have an active GoPro Care subscription.

Adventurer
Posts: 9,884

Re: Possible lens scratch on GoPro Hero 5 Black?

Priority service with care pkg.  Glad to hear the outcome.