11-08-2019 09:57 AM
11-08-2019 10:13 AM
If it helps provide any clarification, I did not receive confirmation when they received my trade-in either. As far as I know, nobody did. The next communication I received was when my Hero 8 was being shipped.
Some people have waited longer than others, maybe depending on the region. There is more than one trade-in location for different areas of the country, and the world. At one point they appeared to be out of stock for some areas. But right now they seem to be shipping cameras again, based on what someone else told me this morning.