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Tourist xkn
Tourist
Posts: 3

Poor customer experience and service

I have placed an order one week ago. It seems lost. Called UPS as I recieved shipping confimation via email...They state shipping has not been handed over to them from GoPro! however I recieved email from Gopro of shipping submission and email from UPS that delivery will happen next day so please be home or redirect shipment. Order placed 8 jan, confirmation from UPS 9 jan with stated delivery 10 jan. today it is 16 jan and shipment has not yet arrived. And I am not able to contact support for help through email, chat or phone as it is closed (it is business hours in sweden now and I used the swedish number - also I have GoPro Plus so chat should be available 24 hours it is stated on homepage)

Please advice.

GoPro
Posts: 5,021

Re: Poor customer experience and service

 

Hi @xkn

 

Apologies for any troubles this has caused.

Our Support Team should be able to look into your order further.

You may reach out to them via phone or chat through https://gopro.com/help/ContactUs

Sweden 

+46 775 868 065

Hours of operation:
Monday – Friday, local business hours

 

If initiating a chat session, please make sure you are logged in with the account associated with your Plus subscription.

 

Many Thanks,

Ej

Tourist xkn
Tourist
Posts: 3

Re: Poor customer experience and service

Thanks for reply.
I did exactly ALL what you suggest in terms of contacting your support team to reach out witout any success in any of the touchpoints you mentioned.
Looking forward to hear from the support team about the shipment.
Thanks /A’