01-16-2019 12:13 AM
I have placed an order one week ago. It seems lost. Called UPS as I recieved shipping confimation via email...They state shipping has not been handed over to them from GoPro! however I recieved email from Gopro of shipping submission and email from UPS that delivery will happen next day so please be home or redirect shipment. Order placed 8 jan, confirmation from UPS 9 jan with stated delivery 10 jan. today it is 16 jan and shipment has not yet arrived. And I am not able to contact support for help through email, chat or phone as it is closed (it is business hours in sweden now and I used the swedish number - also I have GoPro Plus so chat should be available 24 hours it is stated on homepage)
01-16-2019 08:38 AM
Apologies for any troubles this has caused.
Our Support Team should be able to look into your order further.
You may reach out to them via phone or chat through https://gopro.com/help/ContactUs
+46 775 868 065
Hours of operation:
Monday – Friday, local business hours
If initiating a chat session, please make sure you are logged in with the account associated with your Plus subscription.
01-16-2019 01:28 PM
I did exactly ALL what you suggest in terms of contacting your support team to reach out witout any success in any of the touchpoints you mentioned.
Looking forward to hear from the support team about the shipment.