Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-233213%22%20slang%3D%22en-US%22%3EPlease%20help%20app%20password%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-233213%22%20slang%3D%22en-US%22%3EPlease%20help%20guys%20an%20girls%20I%20brought%20a%20GoPro%20hero%203%2B%20on%20eBay%20and%20i%20cant%20connect%20it%20to%20my%20phone%20app%20as%20it%20still%20has%20the%20old%20blokes%20account%20attached%20to%20it%20how%20do%20I%20remove%20this%20to%20attach%20a%20new%20password%20or%20link%20it%20to%20my%20account.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-233216%22%20slang%3D%22en-US%22%3ERe%3A%20Please%20help%20app%20password%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-233216%22%20slang%3D%22en-US%22%3E%3CP%3EHello%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F74057%22%20target%3D%22_blank%22%3E%40munchmagic%3C%2FA%3E%2C%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EYou%20will%20need%20to%20reset%20the%20camera%20Wi-Fi%20name%20and%20password.%20Instructions%20are%20detailed%20here%3A%20%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fblock%2FHow-to-Reset-the-Camera-s-Wi-Fi-Name-and-Password%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3EReset%20Wi-Fi%20Name%20and%20Password%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3EFeel%20free%20to%20post%20back%20for%20any%20other%20concerns%20or%20questions.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks%2C%26nbsp%3B%3CBR%20%2F%3E%20Marius%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Sightseer
Posts: 1
Accepted Solution

Please help app password

Please help guys an girls I brought a GoPro hero 3+ on eBay and i cant connect it to my phone app as it still has the old blokes account attached to it how do I remove this to attach a new password or link it to my account.

Accepted Solutions
GoPro
Posts: 8,294

Re: Please help app password

Hello @munchmagic

 

You will need to reset the camera Wi-Fi name and password. Instructions are detailed here: Reset Wi-Fi Name and Password

Feel free to post back for any other concerns or questions. 

 

Thanks, 
Marius

View solution in original post


All Replies
GoPro
Posts: 8,294

Re: Please help app password

Hello @munchmagic

 

You will need to reset the camera Wi-Fi name and password. Instructions are detailed here: Reset Wi-Fi Name and Password

Feel free to post back for any other concerns or questions. 

 

Thanks, 
Marius