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Tourist
Posts: 2

Please help. No GPS Signal on my Hero6, suddenly in grey. GPS Setting is on and manual update done

Hey guys. I didn't have any issue with my Hero6 GPS signal until today. The GPS setting is turned on. But the icon is grey in colour. Does not turn white despite doing a manual update. Tried leaving the camera on for some time as well. Still does not turn white. I tried via the GoPro app and the icon is white in my phone app. But not on my camera. Please help. Thank you. 

GoPro
Posts: 10,213

Re: Please help. No GPS Signal on my Hero6, suddenly in grey. GPS Setting is on and manual update...

 

Hi @arunaa

 

Thank you for trying to isolate the issue. This could be on the unit itself.

At this point, it will be best to reach out to our Support Team for assistance.

You may contact them by phone or chat.

https://gopro.com/help/ContactUs

 

Thanks!

Ej

 

Tourist
Posts: 2

Re: Please help. No GPS Signal on my Hero6, suddenly in grey. GPS Setting is on and manual update...

[ Edited ]

Hi Ej! :)

 

Thank you so much for your reply.

 

Ran out of luck as the 24-hour chat support was unavailable to me apparently due to the high volume of customers. I have been trying to get in touch with them for a couple of hours and getting the same response of "all agents are helping other customers right now." Feeling disappointed at the same time to realize I am paying the premium, however, not being able to access the customer support. 

 

I will have to wait till Monday to call the regional office in Singapore. 

 

If my GPS error has been resolved, I will update here with the solution just in case it could be handy for anyone else. 

 

Cheers!

Arunaa 

GoPro
Posts: 10,213

Re: Please help. No GPS Signal on my Hero6, suddenly in grey. GPS Setting is on and manual update...

 

You are welcome @arunaa

 

Yes, we will appreciate if you can post back regarding the resolution.

 

Best regards,

EJ