09-29-2018 09:11 AM
Hey guys. I didn't have any issue with my Hero6 GPS signal until today. The GPS setting is turned on. But the icon is grey in colour. Does not turn white despite doing a manual update. Tried leaving the camera on for some time as well. Still does not turn white. I tried via the GoPro app and the icon is white in my phone app. But not on my camera. Please help. Thank you.
09-29-2018 11:02 AM
09-29-2018 01:51 PM - edited 09-29-2018 01:53 PM
Hi Ej! :)
Thank you so much for your reply.
Ran out of luck as the 24-hour chat support was unavailable to me apparently due to the high volume of customers. I have been trying to get in touch with them for a couple of hours and getting the same response of "all agents are helping other customers right now." Feeling disappointed at the same time to realize I am paying the premium, however, not being able to access the customer support.
I will have to wait till Monday to call the regional office in Singapore.
If my GPS error has been resolved, I will update here with the solution just in case it could be handy for anyone else.