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Tourist
Posts: 2

Please help! Customer service is impossible to contact!

To whom ever is out there, please can you support?

 

I have been trying to contact Go-pro customer support since August 2019 and can never initiate the chat portal despite trying several web browsers and PCs as well as smart phones. I never recieve a call back when requesting one. You cannot email customer support either. The phone number just tells you to initiate a chate. I have left feedback on the site countless times requsting support and left my contact details. I have asked questions on the Go Pro face book page. Go Pro are due me a refund. I have all the supporting documentation regarding the shipping returns from ect and I would like to get the money back that is rightfully mine. 

 

Please support.

 

Best regards,

 

Mike

Adventurer
Posts: 11,292

Re: Please help! Customer service is impossible to contact!

I contact per tehir Operating hours  Pacific  time. fill that form back out, and   repeat filling it out every 15 minutes the call will come

  why is not the call going through   one excellent reason.

 

If i were in  U.S.A. and my number was  213- ***-****

 

I need to add that 1 in there  once I did that two minutes later I got the Call.  

Hiker
Posts: 73

Re: Please help! Customer service is impossible to contact!

I find this very strange and hard to believe... 

 

One I am a American who lived on the california coast right were GoPro is headquartered and now currently living in Europe Netherlands to be exact. I recently contacted 1 time customer service via my American phone line and computer and had no problems getting a call back from customer support. 2nd time I contacted them via a mac using my safari broswer while in the Netherlands and got a 5 min return phone call from Gopro and was taken care of very fast and easily. I even got my charging cable 2 times within 24 hours of speaking with customer service! the part actually came from Silicon Valley via overnight UPS with tracking numbers and as I said within 24hours of speaking with customer service. 

 

Never had a faster more better experience with a company then. GoPro as far as I know. Which country you in? 

Highlighted
Hiker
Posts: 73

Re: Please help! Customer service is impossible to contact!

I like how people make such ridiculous claims and complaints then disappear never to be heard from again or answer the questions of those trying to help them. 

Tourist
Posts: 2

Re: Please help! Customer service is impossible to contact!

Cool story bro! Thanks for your response. I wish that had been the same in my case but Ive had issues from the start of my journey with GoPro.

I live in the UAE. Dialing the UK contact center as there is no telephone support in the middle east to my knowledge. Funnily enough I received a support email shortly after I posted on this discussion board. They have promised to resolve the issue. I will report back in full with the result.
Sightseer
Posts: 2

Re: Please help! Customer service is impossible to contact!

Hi, 

 

I am also trying to contact go pro support. I live in France. I have been trying for 2 weeks and just can not get through at all. Has anyone managed recently ? 

 

Many thanks 

Adventurer
Posts: 11,292

Re: Please help! Customer service is impossible to contact!

Please try Chrome  the browser.

GoPro
Posts: 9,400

Re: Please help! Customer service is impossible to contact!

Hello, @abimc991. Try what Fishy suggested, or use an incognito browser. Make sure that you are contacting Support during hours of operation. You may also change the location to the US (see upper-right portion of the Contact page).