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Hiker
Posts: 9
Accepted Solution

Player ask HEVC decoder but it unavailable in Market

Hello.

I can play video. Playek ask codek but whn I open market codec unavailable

HV.PNG

002.jpg

I was updated to the last version Windows 10 (Oct 2020 19042.572). It still unavailable.

I was able to download packages from market and install it (using store.rg-adguard.net).

 

PS C:\> add-appxpackage -Path Microsoft.VCLibs.140.00_14.0.29231.0_x86__8wekyb3d8bbwe.appx
PS C:\> add-appxpackage -Path Microsoft.HEVCVideoExtension_1.0.32762.0_x64__8wekyb3d8bbwe.Appx
PS C:\> get-appxpackage -name *HEVCV* Name : Microsoft.HEVCVideoExtension Publisher : CN=Microsoft Corporation, O=Microsoft Corporation, L=Redmond, S=Washington, C=US Architecture : X64 ResourceId : Version : 1.0.32762.0 PackageFullName : Microsoft.HEVCVideoExtension_1.0.32762.0_x64__8wekyb3d8bbwe InstallLocation : C:\Program Files\WindowsApps\Microsoft.HEVCVideoExtension_1.0.32762.0_x64__8wekyb3d8bbwe IsFramework : False PackageFamilyName : Microsoft.HEVCVideoExtension_8wekyb3d8bbwe PublisherId : 8wekyb3d8bbwe IsResourcePackage : False IsBundle : False IsDevelopmentMode : False NonRemovable : False Dependencies : {Microsoft.VCLibs.140.00_14.0.29231.0_x64__8wekyb3d8bbwe} IsPartiallyStaged : False SignatureKind : Store Status : Ok

But player still ask codec.

 

How can I fix this trouble?


Accepted Solutions
Highlighted
Hiker
Posts: 9

Re: Player ask HEVC decoder but it unavailable in Market

[ Edited ]

I was able to fix it!

 

1. Delete Gopro player (if it installed from market)

 

2. Download player (GoPro.Player-1.0.0.263.msi) from gopro.com and install it.

 

3. usind store.rg-adguard.net download (or newer)

- Microsoft.VCLibs.140.00_14.0.29231.0_x64__8wekyb3d8bbwe.Appx
- Microsoft.VCLibs.140.00_14.0.29231.0_x64__8wekyb3d8bbwe.BlockMap

- Microsoft.HEVCVideoExtension_1.0.32762.0_x64__8wekyb3d8bbwe.Appx

- Microsoft.HEVCVideoExtension_1.0.32762.0_x64__8wekyb3d8bbwe.BlockMap

 

4. run PowerShell as admin and install lib

add-appxpackage -Path Microsoft.VCLibs.140.00_14.0.29231.0_x64__8wekyb3d8bbwe.Appx

 

5. (!!!) run PowerShell as current user (not adin) and install codec

add-appxpackage -Path Microsoft.HEVCVideoExtension_1.0.32762.0_x64__8wekyb3d8bbwe.Appx

 

Looks like codec needed for every user on PC.

 

6. Open market. and update  (if possible)  HEVCVideoExtension. it listed in Installed and can be updated

 

 

After it Player  works.

View solution in original post


All Replies
Highlighted
GoPro
Posts: 16,046

Re: Player ask HEVC decoder but it unavailable in Market

Hello, @dist158. Follow the instructions below and see if they resolve the issue. 

 

HEVC Decoder Reinstall:

Depending on your hardware and system configuration, you may experience an issue with the HEVC decoder. Here are different steps you should try to resolve the issue:

 

STEP 1 - Make a proper HEVC decoder install Open a PowerShell as Administrator and type: Get-AppxPackage -Name "*HEVC*" | Remove-AppxPackage Then type: Get-AppxPackage -Name "*HEVC*"

 

If you see any results at this point, you may have an obsolete version that has not been properly removed. You should locate the folder using the "InstallLocation" and remove it manually.

 

Download the latest HEVC decoder from Microsoft Store HERE Check if that resolved the issue.

 

STEP 2 - Make sure Windows didn't override the .dll rights Open a PowerShell and type: Get-AppxPackage -Name "*HEVC*" Find the row "InstallLocation" in the result, it will indicate where the dll is installed.

 

Open the folder "x64" in the .dll directory you found.

 

Ensure present .dlls (hevcdecoder_store.dll & mfh265enc.dll) have at least "Read & Execute" rights for the group "Users". 

 

Let us know how it goes. Thanks!

Highlighted
Hiker
Posts: 9

Re: Player ask HEVC decoder but it unavailable in Market

I can't install back from market cause rhere is no key 'install".

 

store.PNG

Highlighted
Hiker
Posts: 9

Re: Player ask HEVC decoder but it unavailable in Market

[ Edited ]

When I install it manual (from *.appx file) it doesn't works too.

File permission is correct

 

PS C:\Downloads\HEVCV> add-appxpackage -Path Microsoft.HEVCVideoExtension_1.0.32762.0_x64__8wekyb3d8bbwe.Appx
PS C:\Downloads\HEVCV> GET-APPXPACKAGE -name *HEVCV*


Name              : Microsoft.HEVCVideoExtension
Publisher         : CN=Microsoft Corporation, O=Microsoft Corporation, L=Redmond, S=Washington, C=US
Architecture      : X64
ResourceId        :
Version           : 1.0.32762.0
PackageFullName   : Microsoft.HEVCVideoExtension_1.0.32762.0_x64__8wekyb3d8bbwe
InstallLocation   : C:\Program Files\WindowsApps\Microsoft.HEVCVideoExtension_1.0.32762.0_x64__8wekyb3d8bbwe
IsFramework       : False
PackageFamilyName : Microsoft.HEVCVideoExtension_8wekyb3d8bbwe
PublisherId       : 8wekyb3d8bbwe
IsResourcePackage : False
IsBundle          : False
IsDevelopmentMode : False
NonRemovable      : False
Dependencies      : {Microsoft.VCLibs.140.00_14.0.29231.0_x64__8wekyb3d8bbwe}
IsPartiallyStaged : False
SignatureKind     : Store
Status            : Ok



PS C:\Downloads\HEVCV> cd 'C:\Program Files\WindowsApps\Microsoft.HEVCVideoExtension_1.0.32762.0_x64__8wekyb3d8bbwe\x64'
PS C:\Program Files\WindowsApps\Microsoft.HEVCVideoExtension_1.0.32762.0_x64__8wekyb3d8bbwe\x64> cacls *
hevcdecoder_store.dll ЦЕНТР ПАКЕТОВ ПРИЛОЖЕНИЙ\ВСЕ ПАКЕТЫ ПРИЛОЖЕНИЙ:(ID)R
                      ЦЕНТР ПАКЕТОВ ПРИЛОЖЕНИЙ\ВСЕ ОГРАНИЧЕННЫЕ ПАКЕТЫ ПРИЛОЖЕНИЙ:(ID)R
                      BUILTIN\Пользователи:(ID)R
                      NT SERVICE\TrustedInstaller:(ID)F
                      <Домен для учетной записи не найден>(ID)R
                      NT AUTHORITY\СИСТЕМА:(ID)F
                      NT AUTHORITY\LOCAL SERVICE:(ID)R
                      NT AUTHORITY\NETWORK SERVICE:(ID)R
                      NT AUTHORITY\ОГРАНИЧЕННЫЕ:(ID)R

mfh265enc.dll ЦЕНТР ПАКЕТОВ ПРИЛОЖЕНИЙ\ВСЕ ПАКЕТЫ ПРИЛОЖЕНИЙ:(ID)R
              ЦЕНТР ПАКЕТОВ ПРИЛОЖЕНИЙ\ВСЕ ОГРАНИЧЕННЫЕ ПАКЕТЫ ПРИЛОЖЕНИЙ:(ID)R
              BUILTIN\Пользователи:(ID)R
              NT SERVICE\TrustedInstaller:(ID)F
              <Домен для учетной записи не найден>(ID)R
              NT AUTHORITY\СИСТЕМА:(ID)F
              NT AUTHORITY\LOCAL SERVICE:(ID)R
              NT AUTHORITY\NETWORK SERVICE:(ID)R
              NT AUTHORITY\ОГРАНИЧЕННЫЕ:(ID)R
Highlighted
Hiker
Posts: 9

Re: Player ask HEVC decoder but it unavailable in Market

[ Edited ]

I was able to fix it!

 

1. Delete Gopro player (if it installed from market)

 

2. Download player (GoPro.Player-1.0.0.263.msi) from gopro.com and install it.

 

3. usind store.rg-adguard.net download (or newer)

- Microsoft.VCLibs.140.00_14.0.29231.0_x64__8wekyb3d8bbwe.Appx
- Microsoft.VCLibs.140.00_14.0.29231.0_x64__8wekyb3d8bbwe.BlockMap

- Microsoft.HEVCVideoExtension_1.0.32762.0_x64__8wekyb3d8bbwe.Appx

- Microsoft.HEVCVideoExtension_1.0.32762.0_x64__8wekyb3d8bbwe.BlockMap

 

4. run PowerShell as admin and install lib

add-appxpackage -Path Microsoft.VCLibs.140.00_14.0.29231.0_x64__8wekyb3d8bbwe.Appx

 

5. (!!!) run PowerShell as current user (not adin) and install codec

add-appxpackage -Path Microsoft.HEVCVideoExtension_1.0.32762.0_x64__8wekyb3d8bbwe.Appx

 

Looks like codec needed for every user on PC.

 

6. Open market. and update  (if possible)  HEVCVideoExtension. it listed in Installed and can be updated

 

 

After it Player  works.

Highlighted
GoPro
Posts: 19,775

Re: Player ask HEVC decoder but it unavailable in Market

Hi @dist158

 

Thanks for posting back.

We'll also have this shared with the team.

 

Regards,

Ej

Highlighted
Tourist
Posts: 2

Re: Player ask HEVC decoder but it unavailable in Market

[ Edited ]

Maybe you should 'share' it with your support people as I wasted a half hour on chat with a guy that didn't know jack then sent me the below BS. Notice where it says we don't handle HEVC installation yet the GP Explorer opens up the link to the bogus HEVC installer mentioned above.

This is incompetence at its highest, but hey, it's GoPro, what do you expect? I just went ahead and bought the 99 cent HEVC plugin and it works.

Also, you can't reply back to the emails and you get this auto responder:

Sorry we missed your message...
Hello M,
Thanks for replying to our email, but in order to continue to help with your case, you'll want to connect directly with one of our Customer Support agents by phone or by chat.

===============================

GoPro reply:

I've heard back from the team and they've mentioned that it's best to reach Microsoft or Laptop/PC manufacturer since we do not handle HEVC extension installation.

But for sure, If the device is compatible with HEVC then that extension should be available for download with no problem.  Feel free to reach us back if you've got some questions.


All the best,

Joemel A.
GoPro Support

Highlighted
GoPro
Posts: 19,775

Re: Player ask HEVC decoder but it unavailable in Market

 

Thanks. @mtme

 

This has been shared with the team.

We'll post back once new information is available.

 

Regards,

Ej