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05-05-2019 09:38 PM
Pixelated video on new hero 7 black
[ New ]Solved! Go to Solution.
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05-08-2019 09:29 AM
Re: Pixelated video on new hero 7 black
[ New ]Please do @bthegolfguy
Our Support Team can help you move forward with this concern.
Let them know of the troubleshooting steps taken.
They are available by phone or chat. https://gopro.com/help/ContactUs
Please have your camera's serial number and proof of purchase ready.
Thanks!
Ej
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05-06-2019 08:25 AM
Re: Pixelated video on new hero 7 black
[ New ]Hi @bthegolfguy
What SD card are you using?
So we can assess it further, would you mind sharing a copy of the video?
Thanks!
Ej
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05-06-2019 04:06 PM
Re: Pixelated video on new hero 7 black
[ New ]The sd card I’m using is a scandisk extreme plus 64GB. I don’t think that it is the card because it will do it even when the as card is out of the camera and I have the camera connected to my phone by wi fi. I can’t get a video to upload so here is a screenshot of it.

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05-06-2019 04:42 PM
Re: Pixelated video on new hero 7 black
[ New ]Thanks for sharing @bthegolfguy
See if re-flashing the software will sort out the issue.
Please refer to https://gopro.com/update/hero7-black
Let us know how it goes.
Regards,
Ej
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05-07-2019 04:00 PM
Re: Pixelated video on new hero 7 black
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05-07-2019 04:12 PM
Re: Pixelated video on new hero 7 black
[ New ]Hi @bthegolfguy
Thanks for tying the factory reset, however, this is different from the steps above.
Please try to re-install the update.through the link.
Regards,
Ej
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05-07-2019 07:38 PM
Re: Pixelated video on new hero 7 black
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05-08-2019 09:29 AM
Re: Pixelated video on new hero 7 black
[ New ]Please do @bthegolfguy
Our Support Team can help you move forward with this concern.
Let them know of the troubleshooting steps taken.
They are available by phone or chat. https://gopro.com/help/ContactUs
Please have your camera's serial number and proof of purchase ready.
Thanks!
Ej