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Sightseer
Posts: 2
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Pixelated Video Hero3Black

Recently got this Hero 3 Black as a gift/hand-me-down. Updated over the weekend and set up the wifi etc... Got a brand new blank SD card. The video is completely pixelated and technicolor looking. Happens with any SD card. No change with turning off and on and changing battery. Thoughts? Hardware malfunction?Screenshot GoPro Video


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GoPro
Posts: 3,924

Re: Pixelated Video Hero3Black

Hi @redsand65686,

 

It looks like there could be an issue with the sensor on that camera. What I would recommend is run a manual update on that camera:

 

https://gopro.com/update/hero3

 

If that does not work you will want to get in touch with our Support Team directly: 

 

https://gopro.com/help/ContactUs

 

Best,

Ryan

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GoPro
Posts: 3,924

Re: Pixelated Video Hero3Black

Hi @redsand65686,

 

It looks like there could be an issue with the sensor on that camera. What I would recommend is run a manual update on that camera:

 

https://gopro.com/update/hero3

 

If that does not work you will want to get in touch with our Support Team directly: 

 

https://gopro.com/help/ContactUs

 

Best,

Ryan

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Sightseer
Posts: 2

Re: Pixelated Video Hero3Black

[ Edited ]

Hi @ryanv12566, thanks for the response. I did the manual update when I got the camera a couple weeks ago. Are you suggesting that I do the same update again?

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GoPro
Posts: 3,924

Re: Pixelated Video Hero3Black

Hi @redsand65686,

 

It is worth a try. If you are still having trouble after that you will want to get in touch with our Support Team directly.

 

Best,

Ryan