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Sightseer
Posts: 1
Accepted Solution

Pixel queimando

Comprei minha Go pro no dia 23 de novembro em Dublin, meu irmão trouxe ela pra mim e consegui usar pela primeira vez hoje. Notei que tinha dois pontos estranhos na tela, inicialmente achei que era sujeita mas depois vi que era pixel queimando. Outra coisa que acho estranho é a parte da frente da câmera parece estar meio que frouxa. Gostaria de ajuda nesse caso.

Accepted Solutions
GoPro
Posts: 159

Re: Pixel queimando

Hi @aldaiana,

I am sorry to hear that you are experiencing issues with your camera. You may want to take a video or a photo of the dead pixel. Best if you can get a video of it along with the loose part of the camera.

Contact our Customer Support Hotline via: https://gopro.com/help/ContactUs

Make sure to be ready with the serial number and the copy of the receipt (you mentioned your brother purchase it for you) in case there is a need to warranty replace the camera.

Thanks,

V.

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GoPro
Posts: 159

Re: Pixel queimando

Hi @aldaiana,

I am sorry to hear that you are experiencing issues with your camera. You may want to take a video or a photo of the dead pixel. Best if you can get a video of it along with the loose part of the camera.

Contact our Customer Support Hotline via: https://gopro.com/help/ContactUs

Make sure to be ready with the serial number and the copy of the receipt (you mentioned your brother purchase it for you) in case there is a need to warranty replace the camera.

Thanks,

V.