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Tourist
Posts: 6

Pictures Half Messed up

[ New ]

I had a lot of pictures were half of the screen was messed up.  Like 1/2 the pic was correct and the other 1/2 was a pink screen.  Although some appeared as though it was 2 pictures combined. 

GoPro
Posts: 26,196

Re: Pictures Half Messed up

[ New ]

Hi @snowyhill7463

 

What SD card are you using?

Do you observe the same using other modes?

 

Please try resetting the camera. Go to Preferences> Reset> Factory Reset

If it's still the same, proceed with a manual update. See https://gopro.com/en/us/update/hero9-black

 

Let us know how it goes.
You may also reach out to our Support Team through https://gopro.com/help/ContactUs  for further assistance.
 

Thanks!

Ej

Tourist
Posts: 6

Re: Pictures Half Messed up

[ New ]

I'm using a SanDisk Extreme 128GB.  No it only happens in photo mode.  

GoPro
Posts: 26,196

Re: Pictures Half Messed up

[ New ]

Hi @snowyhill7463

 

Were you able to try the suggested steps?

Formatting the card on the camera should also help.

 

Let us know how it goes.

If it's still the same, please reach out to our Support Team through https://gopro.com/help/ContactUs

 

Thanks!

Ej