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Hiker
Posts: 225

Picture taken is blurred

[ Edited ]

If you check the media you have shot, all images are blurred.

Similarly, the LCD screen on the back of the camera is always blurred.

Is this an initial failure?

GOPR4419.JPG
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GoPro Community Manager
Posts: 7,045

Re: Picture taken is blurred

@tajimag2 - I don't think I've ever seen one blurry like that. Just want to check that there aren't any protective covers on the lens and that the front lens is clean. Since the view on the LCD screen is also blurry, I don't think this is related to the SD card.

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Hiker
Posts: 225

Re: Picture taken is blurred

The lens is clean.

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GoPro Community Manager
Posts: 7,045

Re: Picture taken is blurred

Is this the same camera that you're having issues with it not being able to do an update?

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Hiker
Posts: 225

Re: Picture taken is blurred

[ Edited ]

Different cameras.

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GoPro Community Manager
Posts: 7,045

Re: Picture taken is blurred

If the lens is clear, then this may be an issue with the sensor. Our team at https://gopro.com/help/ContactUs can help.