Permanent attempting to reconnect [ New ]

[bu4]

There is no possible to download videos from 7 blcak camera due to permenent reconnection

[aenriquez · Accepted solution]

Hi @bu4,

Sorry to hear about the trouble. Typically, the connection issue between camera and GoPro App can be resolved by resetting the Wi-Fi settings. Please follow these troubleshooting steps accordingly: 

1. Remove your camera entry from the GoPro App's history. 
   • Android: Open GoPro App. Press and hold the image of the camera and delete the entry from your camera history. 
   • iOS: Open GoPro App. Tap the pencil icon in the top-left corner of the Camera menu page. Tap the red X icon to delete the camera entry from your app’s history. 
2. Reset your camera’s Wi-Fi settings using the instructions HERE.
3. Delete the GoPro camera under the Bluetooth and Wi-Fi entries in your mobile device’s settings before attempting to re-pair to your GoPro using the instructions HERE.

Additionally, the camera connects to your mobile device via Wi-Fi, ensure that Smart Network Switch or any settings similar to Network Rating Provider is disabled on your phone's Wi-Fi settings. Check this article for further details about this.

Hopefully this helps. 

Kind Regards,
Ann

[miguel22]

because you do not call the gopro phones and you will see how they make fun of you who do not know how to give you a solution. they give him those medals

[aenriquez · Accepted solution]

Hi @bu4,

Sorry to hear about the trouble. Typically, the connection issue between camera and GoPro App can be resolved by resetting the Wi-Fi settings. Please follow these troubleshooting steps accordingly: 

1. Remove your camera entry from the GoPro App's history. 
   • Android: Open GoPro App. Press and hold the image of the camera and delete the entry from your camera history. 
   • iOS: Open GoPro App. Tap the pencil icon in the top-left corner of the Camera menu page. Tap the red X icon to delete the camera entry from your app’s history. 
2. Reset your camera’s Wi-Fi settings using the instructions HERE.
3. Delete the GoPro camera under the Bluetooth and Wi-Fi entries in your mobile device’s settings before attempting to re-pair to your GoPro using the instructions HERE.

Additionally, the camera connects to your mobile device via Wi-Fi, ensure that Smart Network Switch or any settings similar to Network Rating Provider is disabled on your phone's Wi-Fi settings. Check this article for further details about this.

Hopefully this helps. 

Kind Regards,
Ann

[bu4]

Ann, i have done all recommended action - nothing change in problem. Main point , that i have connection camera-device , but its broke every ten second and then restore. Actually i can upload very short video untill connection brokes. Please find solution for this issue , my fevice is : Pocophone F1.Android version 9

[aragon1006]

Hi @bu4

It will be best to reach out to our Support Team to move forward with this concern.

Please reach out to them by phone or chat through https://gopro.com/help/ContactUs

Let them know of the troubleshooting steps taken.

Thanks!
Ej