Was the camera used with the Karma?
Please have your flight logs uploaded and reach out to our Support Team. How to Upload Karma Flight Logs
They are available by phone or chat through https://gopro.com/help/ContactUs
Got it @ridrigobicudo
Sorry to hear about what happened.
We recommend reaching out to our Support Team to have the incident reported.
They may also ask you about the mounting location/setup of the camera.
Please reach out to them by phone or chat through https://gopro.com/help/ContactUs