Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-313829%22%20slang%3D%22fr-FR%22%3EPb%20touch%20screen%20that%20flickers%20(gray%20with%20lines)%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-313829%22%20slang%3D%22fr-FR%22%3EHello%2C%20on%20my%20hero6%20black%20after%2025%20minutes%20of%20photos%20and%20video%20under%20water%2C%20the%20touch%20screen%20has%20become%20purple%20and%20green%20with%20horizontal%20lines.%20I%20stopped%20filming.%20Once%20back%20home%20with%20a%20charged%20battery%2C%20the%20back%20screen%20turns%20on%20but%20remains%20gray.%20The%20screen%20in%20front%20is%20ok%20and%20via%20phone%20it%20works.%20My%20back%20screen%20is%20it%20Ko%3F%20What%20should%20I%20do%3F%20Than%3CBR%20%2F%3Ek%20you%3CBR%20%2F%3EGuillaume%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-313829%22%20slang%3D%22fr-FR%22%3E%3CLINGO-LABEL%3EHERO6%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-314587%22%20slang%3D%22en-US%22%3ERe%3A%20Pb%20%C3%A9cran%20tactile%20qui%20scintille%20(gris%20avec%20des%20lignes)%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-314587%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F93540%22%20target%3D%22_blank%22%3E%40guillaumer%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ESorry%20for%20any%20troubles%20caused.%3C%2FP%3E%0A%0A%3CP%3ESee%20if%20a%20manual%20update%20will%20correct%20the%20issue.%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fupdate%2Fhero6%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fupdate%2Fhero6%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3EIf%20it's%20still%20the%20same%2C%20please%20reach%20out%20to%20our%20Support%20Team.%3C%2FP%3E%0A%0A%3CP%3EThey%20are%20available%20by%20phone%20or%20chat.%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3EPlease%20have%20your%20camera's%20serial%20number%20and%20proof%20of%20purchase%20ready.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks!%3C%2FP%3E%0A%0A%3CP%3EEj%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Highlighted
Sightseer
Posts: 1
Accepted Solution

Pb écran tactile qui scintille (gris avec des lignes)

Bonjour, sur ma hero6 black après 25 min de photos et vidéo sous l eau, l écran tactile est devenu violet et vert avec des lignes horizontale. J ai arrêté de filmé. Une fois rentré chez moi avec une batterie chargé, l écran arrière s allume mais reste gris. L écran devant est ok et via telephone cela fonctionne. Mon écran arrière est il Ko? Que dois je faire?
Merci
Guillaume

Accepted Solutions
GoPro
Posts: 9,584

Re: Pb écran tactile qui scintille (gris avec des lignes)

Hi @guillaumer

 

Sorry for any troubles caused.

See if a manual update will correct the issue. https://gopro.com/update/hero6

If it's still the same, please reach out to our Support Team.

They are available by phone or chat. https://gopro.com/help/ContactUs

Please have your camera's serial number and proof of purchase ready.

 

Thanks!

Ej

 

 

 

View solution in original post


All Replies
GoPro
Posts: 9,584

Re: Pb écran tactile qui scintille (gris avec des lignes)

Hi @guillaumer

 

Sorry for any troubles caused.

See if a manual update will correct the issue. https://gopro.com/update/hero6

If it's still the same, please reach out to our Support Team.

They are available by phone or chat. https://gopro.com/help/ContactUs

Please have your camera's serial number and proof of purchase ready.

 

Thanks!

Ej