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Sightseer
Posts: 2

Payment Trouble. I Can't Reach Support

[ New ]

Hello there. I ordered a product. The product has been shipped, but the shipping tracking number is not working. The product fee has been refunded to my credit card, but the subscription fee has been charged. Can you help ?
Order number : NA02976266
Tracking Number : 1ZA561E80254601719
Help me please.

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Accepted Solutions
GoPro
Posts: 19,608

Re: Payment Trouble. I Can't Reach Support

[ New ]

Sorry to hear about that, @ahmetmertd8. It would be best to get in touch with our Support team so they can get this sorted. To proceed, please submit a contact request through https://gopro.com/help/ContactUs . Once there, select "Contact Us" and proceed with either chat or a callback request. 


Should you encounter any issue scheduling a callback or a live chat, please ensure that you are not blocking cookies and have your pop-up blocker disabled. 


If chat does not work, you may submit a callback request. If you get the Captcha error or any error, try using a different device (computer or mobile phone). Clear cache on your browser, use a different browser or an incognito browser. 

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All Replies
Sightseer
Posts: 2

Re: Payment Trouble. I Can't Reach Support

[ New ]
Help me
GoPro
Posts: 19,608

Re: Payment Trouble. I Can't Reach Support

[ New ]

Sorry to hear about that, @ahmetmertd8. It would be best to get in touch with our Support team so they can get this sorted. To proceed, please submit a contact request through https://gopro.com/help/ContactUs . Once there, select "Contact Us" and proceed with either chat or a callback request. 


Should you encounter any issue scheduling a callback or a live chat, please ensure that you are not blocking cookies and have your pop-up blocker disabled. 


If chat does not work, you may submit a callback request. If you get the Captcha error or any error, try using a different device (computer or mobile phone). Clear cache on your browser, use a different browser or an incognito browser.