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Tourist
Posts: 3

Password wi-fi HERO9

[ New ]

Ho appena acquistato la HERO9. Ho attivato il Wi-Fi della camera ma dallo smartphone non è visibile. In qualche modo GoPro App si è collegata alla HERO9 ma credo con il Bluetooth (che infatti ho visto l'ID che è stato utilizzato). Non so inoltre come trovare la password WiFI della HERO9, quando resetto ottendo un nuovo nome della camera ma nessuna password.

 

Dalla schermata di controllo di GoPro app collegata, il simbolo Wi-FI è barrato.

Grazie.


Accepted Solutions
Tourist
Posts: 3

Re: Password wi-fi HERO9

[ New ]

Hello,

Camera firmare is now updated and it work well with the app.

 

Thanks.

View solution in original post


All Replies
GoPro
Posts: 24,558

Re: Password wi-fi HERO9

[ New ]

Hi @activealp11172

 

What phone are you using?

Do you have the latest version of the camera and the GoPro App?

Please go over the steps on Troubleshooting GoPro App Connectivity Issues

 

Let us know how it goes.

 

Thanks!

Ej

Tourist
Posts: 3

Re: Password wi-fi HERO9

[ New ]

Hello Aragon1006,

 

The phone I'm using is a SAMSUNG NOTE5 with Android 7, which I read is in the compatibility matrix with the GoPro App.

The GoPro App is at the latest version as I've just downloaded and installed yesterday when I got the camera.

 

The HERO 9 is not at the latest software update. When I sign-in to my GoPro account, on the section where the HERO9 is registered, I see there is a software update to download (Version v1.22.00) which I did not yet installed...I understand I must update. I also read that installation would be triggered by the the GoPro App but this was not my case so I would better follow the manual update procedure?

 

Thanks a lot for you reply.

 

Stefano.

 

 

GoPro
Posts: 24,558

Re: Password wi-fi HERO9

[ New ]

Hi @activealp11172

 

Please follow the manual update instructions on https://gopro.com/en/us/update/hero9-black

 

Thanks!

Ej

Tourist
Posts: 3

Re: Password wi-fi HERO9

[ New ]

Hello,

Camera firmare is now updated and it work well with the app.

 

Thanks.

GoPro
Posts: 24,558

Re: Password wi-fi HERO9

[ New ]

Thanks for the update! @activealp11172

 

Feel free to post back if something comes up.

 

Regards,

Ej