Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Highlighted
Sightseer
Posts: 1
Accepted Solution

Password problems with Hero3black and iPhone

I have spent many hours going through the convoluted steps involved with setting up my old hero3black with the app I have downloaded to my iPhone7.  I have followed, to the letter, the wifi and passwords set up and changes upload to the card in the camera successfully and everything looks fine.  Then when I try to connect to the iPhone, it will not recognise my new wifi password, or indeed any other password (in desperation).  I have now changed the wifi password three times. The process seems to go well, but it just will not connect to the iPhone.

I am now at the end of my tether. I must say, this is the most time consuming and ridiculous process I have ever seen, and I've connected a few cameras to my devices over time.

Does anyone have a simple solution that a mere mortal like me can understand.

Why won't my iPhone accept my wifi password? HELP


Accepted Solutions
Highlighted
GoPro
Posts: 6,097

Re: Password problems with Hero3black and iPhone

 

Hi @kenn327

 

It would be best to start with a clean slate. 

 

Try to remove the bluetooth device ID on your phone. 

Try to remove Wi-Fi SSID and Pair again. 

 

If issue persist  please reach out with our support team.

https://gopro.com/help/ContactUs

 

Regards,

-Jay 

View solution in original post


All Replies
Highlighted
GoPro
Posts: 6,097

Re: Password problems with Hero3black and iPhone

 

Hi @kenn327

 

It would be best to start with a clean slate. 

 

Try to remove the bluetooth device ID on your phone. 

Try to remove Wi-Fi SSID and Pair again. 

 

If issue persist  please reach out with our support team.

https://gopro.com/help/ContactUs

 

Regards,

-Jay