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Sightseer
Posts: 2

Pas de son sur mes vidéos

[ New ]

Bonjour 

je n'ai pas de son sur les vidéos que je fais avec ma GoPro hero 4. Est-ce normal ?

Laurent


Accepted Solutions
GoPro
Posts: 15,660

Re: Pas de son sur mes vidéos

[ New ]

@sprymesa60171, are you using Combo Cable or 3.5mm Mic Adapter? These mute the camera's internal mic.

 

Do you experience the audio issue when playing back the videos directly in the camera?

 

Reinstalling the firmware update of the camera can help correct any errors with the current software installation. Follow the Manual Update instructions specified in this article: https://community.gopro.com/t5/en/How-to-Update-GoPro-Cameras/ta-p/394229 

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All Replies
GoPro
Posts: 21,087

Re: Pas de son sur mes vidéos

[ New ]

Hello, @sprymesa60171. It is definitely not normal. Which is resolution/frame rate is the camera set to? Make sure that the camera is set to the regular recording mode and not time lapse. Anny time lapse mode does not record audio. 

Sightseer
Posts: 2

Re: Pas de son sur mes vidéos

[ New ]

Bonjour, j'ai bien réglé ma gopro sur le mode vidéo normal, mais cela n'enregistre pas le son...

GoPro
Posts: 15,660

Re: Pas de son sur mes vidéos

[ New ]

@sprymesa60171, are you using Combo Cable or 3.5mm Mic Adapter? These mute the camera's internal mic.

 

Do you experience the audio issue when playing back the videos directly in the camera?

 

Reinstalling the firmware update of the camera can help correct any errors with the current software installation. Follow the Manual Update instructions specified in this article: https://community.gopro.com/t5/en/How-to-Update-GoPro-Cameras/ta-p/394229