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%3CLINGO-SUB%20id%3D%22lingo-sub-315016%22%20slang%3D%22fr-FR%22%3ENo%20discount%20with%20GoPro%20PLUS%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-315016%22%20slang%3D%22fr-FR%22%3E%3CP%3EHello%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EAs%20a%20result%20of%20an%20order%20on%20your%20site%2C%20consisting%20only%20of%20accessories%2C%20I%20was%20supposed%20to%20get%20a%20-50%25%20discount%20on%20all%20the%20products%20I%20ordered%20with%20the%20free%20trial%20of%20the%20%22GoPro%22%20subscription%20More%22.%3C%2FP%3E%3CP%3EIndeed%2C%20once%20added%20to%20the%20basket%2C%20all%20items%20were%20listed%20at%20half%20price%2C%20only%20once%20confirmed%20my%20purchase%20and%20received%20the%20mail%20support%2C%20I%20realize%20that%20everything%20is%20at%20full%20price.%3C%2FP%3E%3CP%3EOnly%20I%20would%20like%20to%20be%20answered%20quickly%2C%20will%20the%20price%20that%20will%20be%20charged%20to%20me%20be%20counted%20with%20the%20redcution%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EBest%20regards%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-315016%22%20slang%3D%22fr-FR%22%3E%3CLINGO-LABEL%3EHERO7%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-315049%22%20slang%3D%22en-US%22%3ERe%3A%20Pas%20de%20r%C3%A9duction%20avec%20GoPro%20PLUS%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-315049%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F93966%22%20target%3D%22_blank%22%3E%40surfeurfoudu13%3C%2FA%3E%2C%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EYou%20will%20be%20charged%20with%20the%20amount%20that%20reflected%20on%20the%20order%20confirmation%20that%20you%20received%20upon%20checkout.%20Please%20let%20our%20Support%20team%20know%20so%20they%20can%20help%20you%20with%20your%20order.%20You%20may%20reach%20them%20by%20%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ephone%20or%20chat%3C%2FA%3E.%20Have%20your%20Sales%20Order%20number%20ready%20for%20any%20information%20that%20they%20may%20need.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks%2C%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EAnn%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-315230%22%20slang%3D%22fr-FR%22%3ERe%3A%20No%20discount%20with%20GoPro%20PLUS%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-315230%22%20slang%3D%22fr-FR%22%3EIndeed%2C%20thank%20you%20for%20your%20answer.%20I%20am%20trying%20to%20cancel%20my%20order%20but%20no%20one%20answers%20the%20phone%20in%20Fra%3CBR%20%2F%3Ence.%20Can%20not%20you%20cancel%20my%20order%20yourself%3F%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-315298%22%20slang%3D%22en-US%22%3ERe%3A%20Pas%20de%20r%C3%A9duction%20avec%20GoPro%20PLUS%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-315298%22%20slang%3D%22en-US%22%3EWithout%20the%20discount%2C%20the%20total%20would%20have%20been%20194.95%3CBR%20%2F%3EIs%20this%20what%20you%20were%20charged%3F%3CBR%20%2F%3EIt%20looks%20like%20the%20discount%20was%20applied.%3C%2FLINGO-BODY%3E
Reply
Tourist
Posts: 2
Accepted Solution

Pas de réduction avec GoPro PLUS

Bonjour,

 

A la suite d'une commande sur votre site, uniquement composé d'accessoires, j'étais censé obtenir une réduction de -50% sur l'ensemble des produits que j'ai commandé avec l'essai gratuit de l'abonnement "GoPro Plus".

En effet, une fois ajouté au panier, tout les articles étaient inscrit à moitié prix, seulement une fois confirmé mon achat et reçu le mail de prise en charge, je m'apperçois que tout est à plein prix.

Seulement j'aimerais qu'on me réponde rapidement, est-ce que le prix qui me sera prélevé sera-t-il compté avec la rédcution ?

 

Bien cordialement

65.PNG

Accepted Solutions
GoPro
Posts: 2,432

Re: Pas de réduction avec GoPro PLUS

Hi @surfeurfoudu13,

 

You will be charged with the amount that reflected on the order confirmation that you received upon checkout. Please let our Support team know so they can help you with your order. You may reach them by phone or chat. Have your Sales Order number ready for any information that they may need.

 

Thanks,

 

Ann

 

View solution in original post


All Replies
GoPro
Posts: 2,432

Re: Pas de réduction avec GoPro PLUS

Hi @surfeurfoudu13,

 

You will be charged with the amount that reflected on the order confirmation that you received upon checkout. Please let our Support team know so they can help you with your order. You may reach them by phone or chat. Have your Sales Order number ready for any information that they may need.

 

Thanks,

 

Ann

 

Tourist
Posts: 2

Re: Pas de réduction avec GoPro PLUS

En effet, merci pour votre réponse. Je cherche à annuler ma commande mais personne ne répond au téléphone en France.
Ne pouvez vous pas annuler ma commande vous même ?
Explorer
Posts: 11,174

Re: Pas de réduction avec GoPro PLUS

Without the discount, the total would have been 194.95
Is this what you were charged?
It looks like the discount was applied.