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Sightseer
Posts: 1

Pas accès aux photos et à l’aperçu de caméra

[ New ]
Bonjour,
Mon gopro est bien connecté à mon portable mais j’ai pas d’accès à mes photos( aucun média mais j’ai 6 photos) et puis avant prendre une photo je n’arrive pas l’apercevoir sur l’écran , sachant que j’arrive toujours prendre des photos en utilisant le bouton sur gopro et aussi en cliquant sur le bouton de l’écran du portable.
Merci d’avance
1CB47717-C5BA-4EC5-9D4F-7B0C8C2A9674.png

Accepted Solutions
GoPro
Posts: 25,955

Re: Pas accès aux photos et à l’aperçu de caméra

[ New ]

Hi @kocgopro

 

Please try resetting the connection.
Press and hold the image of the camera on the app, delete the entry from your camera history. 
Delete the GoPro camera under the Bluetooth and Wi-Fi entries in your mobile device’s settings before attempting to re-pair to your GoPro.

 

Can you also help us with the following information: Camera version, GoPro App version, phone and OS version.

 

 

Thanks!

Ej

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All Replies
GoPro
Posts: 25,955

Re: Pas accès aux photos et à l’aperçu de caméra

[ New ]

Hi @kocgopro

 

Please try resetting the connection.
Press and hold the image of the camera on the app, delete the entry from your camera history. 
Delete the GoPro camera under the Bluetooth and Wi-Fi entries in your mobile device’s settings before attempting to re-pair to your GoPro.

 

Can you also help us with the following information: Camera version, GoPro App version, phone and OS version.

 

 

Thanks!

Ej