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Sightseer
Posts: 1

Pantalla tactil de mi Hero 5 black no enciende

[ New ]

Hace un par de meses mi cámara dejó de encender la pantalla tactil, siguen funcionando las funciones de compatibilidad  con telefonos pero es inquietante la alteración en la pantalla. no a recibido golpes ni a sido sumergida a más de 10 metros de profundidad.

 

saludos


Accepted Solutions
GoPro
Posts: 12,487

Re: Pantalla tactil de mi Hero 5 black no enciende

[ New ]

@fonthe, be sure that the SD card isn't inserted between the SD card slot and the battery. Doing so can put pressure on the back of the touch display. 

 

If this isn't the case and the rear LCD touch screen display on your GoPro camera appears blank/black, you can try to perform a manual update. Follow the Manual Update instructions specified in this article: https://community.gopro.com/t5/en/How-to-Update-GoPro-Cameras/ta-p/394229

If the issue persists after going through the suggested troubleshooting steps, our Support team will be able to assist you with the next steps. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.

View solution in original post


All Replies
GoPro
Posts: 12,487

Re: Pantalla tactil de mi Hero 5 black no enciende

[ New ]

@fonthe, be sure that the SD card isn't inserted between the SD card slot and the battery. Doing so can put pressure on the back of the touch display. 

 

If this isn't the case and the rear LCD touch screen display on your GoPro camera appears blank/black, you can try to perform a manual update. Follow the Manual Update instructions specified in this article: https://community.gopro.com/t5/en/How-to-Update-GoPro-Cameras/ta-p/394229

If the issue persists after going through the suggested troubleshooting steps, our Support team will be able to assist you with the next steps. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.