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Sightseer
Posts: 1

Pantalla lcd negra no funciona hero 7 black

La camara enciende al igual que los led pero la pantalla tactil no funciona se ve que enciende pero solo sale negra y no se puede hacer nada mas, la camara esta actalizada y la tarjeta sd formateada, no encuentro solucion.

GoPro
Posts: 9,547

Re: Pantalla lcd negra no funciona hero 7 black

 

Hi @fernandom37377

 

Please go over these steps to try to correct the issue:

1. Check to ensure that the SD card is not inserted between the SD card slot and the battery as this can put pressure on the back of the touch display.
2. Perform a manual update. https://gopro.com/update/
3. After the update, perform a Factory Reset. Tap Preferences > Factory Reset, and then tap Next.

 

Let us know how it goes.

 

You may also reach out to our Support Team for further assistance.

https://gopro.com/help/ContactUs

 

Thanks!

Ej

Sightseer
Posts: 2

Re: Pantalla lcd negra no funciona hero 7 black

Hola lo pudiste solucionar? @fernandom37377
Me pasa exactamente lo mismo y no puedo hacer nada por la app porque no veo nada en la pantalla par poder conectar la cámara.
Sightseer
Posts: 2

Re: Pantalla lcd negra no funciona hero 7 black

Hola como hago si no puedo conectarme con la app porque no veo la pantalla. Gracias.
GoPro
Posts: 9,547

Re: Pantalla lcd negra no funciona hero 7 black

Hi @greenwater85783

 

If you were able to try the steps above and the screen is still blank, please contact our Support Team.

https://gopro.com/help/ContactUs 

 

Thanks!

Ej