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%3CLINGO-SUB%20id%3D%22lingo-sub-227059%22%20slang%3D%22en-US%22%3EPantalla%20frontal%20averiada%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-227059%22%20slang%3D%22en-US%22%3EHola!%3CBR%20%2F%3E%3CBR%20%2F%3ELa%20pantalla%20frontal%20de%20mi%20gopro%20Hero%205%20no%20enciende%2C%20la%20c%C3%A1mara%20funciona%20con%20normalidad%2C%20toma%20foto%2C%20video%2C%20y%20se%20empareja%20con%20la%20app%20capture%20y%20Quick%2C%20no%20muestra%20imagen%3CBR%20%2F%3E%3CBR%20%2F%3EA%20d%C3%B3nde%20la%20puedo%20llevar%2C%20soy%20de%20colombia%2C%20Antioqu%C3%ADa%2C%20Medell%C3%ADn%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-227059%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO5%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-227266%22%20slang%3D%22en-US%22%3ERe%3A%20Pantalla%20frontal%20averiada%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-227266%22%20slang%3D%22en-US%22%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F72728%22%20target%3D%22_blank%22%3E%40ely2402%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EYou%20may%20try%20to%20run%20a%20%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fsupport%2Fproduct-update%2Fregister-camera%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Emanual%20software%20update%3C%2FA%3E%20first.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EIf%20it's%20still%20the%20same%2C%20it's%20best%20to%20contact%20our%20Support%20Team%20regarding%20this.%3C%2FP%3E%0A%0A%3CP%3EThey%20are%20available%20via%20phone%20or%20chat.%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EIf%20this%20is%20a%20recent%20purchase%2C%20you%20may%20refer%20to%20the%20same%20store%2F%20channel%20you%20got%20it%20from.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EBest%20regards%2C%3C%2FP%3E%0A%0A%3CP%3EEj%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E
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Sightseer
Posts: 2
Accepted Solution

Pantalla frontal averiada

Hola!

La pantalla frontal de mi gopro Hero 5 no enciende, la cámara funciona con normalidad, toma foto, video, y se empareja con la app capture y Quick, no muestra imagen

A dónde la puedo llevar, soy de colombia, Antioquía, Medellín

Accepted Solutions
Highlighted
GoPro
Posts: 7,573

Re: Pantalla frontal averiada

 

Hi @ely2402

 

You may try to run a manual software update first.

 

If it's still the same, it's best to contact our Support Team regarding this.

They are available via phone or chat. https://gopro.com/help/ContactUs

 

If this is a recent purchase, you may refer to the same store/ channel you got it from.

 

Best regards,

Ej

 

 

View solution in original post


All Replies
Highlighted
GoPro
Posts: 7,573

Re: Pantalla frontal averiada

 

Hi @ely2402

 

You may try to run a manual software update first.

 

If it's still the same, it's best to contact our Support Team regarding this.

They are available via phone or chat. https://gopro.com/help/ContactUs

 

If this is a recent purchase, you may refer to the same store/ channel you got it from.

 

Best regards,

Ej