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Sightseer
Posts: 3

Pairing hero 4 with app

[ New ]
I have no way of pairing the camera with my app. How do I initiate?

Accepted Solutions
GoPro
Posts: 25,106

Re: Pairing hero 4 with app

[ New ]

Hi @oldbugger

 

 

There should be an option to connect a camera.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

To help isolate the issue further, would you mind pairing the camera to another phone?

Let us know how it goes.

 

Thanks!

Ej

View solution in original post


All Replies
GoPro
Posts: 25,106

Re: Pairing hero 4 with app

[ New ]

Hi @oldbugger

 

HERO4 Black & Silver Pairing Process

  1. Open the GoPro App:
    • From the home page, tap the icon in the top left corner.
    • Tap on "Add A Camera" (iOS), "Camera" (Android)
    • Tap "HERO4.”
  2. Pick up your camera:
    • Hold the Mode button to power on your camera. 
    • Press the Mode button until you highlight "Setup,” then press the shutter button to select it.
  3. On the app, tap "Continue."
  4. On the camera, complete these steps:
    • Press the shutter button twice to turn on Wi-Fi.
    • Press the Mode button to highlight “Pair,” then press the shutter button to select it.
  5. On the app, tap "Continue."
  6. On the camera, press the shutter button to select "GoPro App."
  7. On the app, complete these steps:
    • Tap “Continue.”
    • Enter the PIN listed on the camera's LCD screen, then tap “Pair.”
    • Enter a name and password for your camera.
    • Tap “Update Your Camera.”  
  8. Tap your camera name to connect to the camera’s Wi-Fi network and you are all set!

Should you need to reset the Wi-Fi information, see Reset Wi-Fi Name and Password 

 

Let us know how it goes.

 

Thanks!

Ej

Sightseer
Posts: 3

Re: Pairing hero 4 with app

[ New ]

Ther is no icon to add a camera on my app. I have uninstalled and reinstalled the app with no improvement. I have a Pixel phone.

GoPro
Posts: 18,669

Re: Pairing hero 4 with app

[ New ]

Hello, @oldbugger. Will you be able to send us a screenshot or short clip showing the GoPro App interface when you are adding your camera? This will help get a better understanding of the issue.

 

We checked with Android devices with the latest version (v 6.11) of the app installed and we are able to see a + icon on the upper-right corner of the camera tab page. Pressing it gives us a list of camera models to choose from. 

 

What do you get on your end instead of this page? Thanks!

Sightseer
Posts: 3

Re: Pairing hero 4 with app

[ New ]
 
Screenshot_20200428-080456.png
GoPro
Posts: 25,106

Re: Pairing hero 4 with app

[ New ]

Hi @oldbugger

 

 

There should be an option to connect a camera.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

To help isolate the issue further, would you mind pairing the camera to another phone?

Let us know how it goes.

 

Thanks!

Ej