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GoPro Community Manager
Posts: 6,047
Accepted Solution

Pairing SD Cards with Your HERO5 Black Camera

[ Edited ]

A small number of consumers have encountered issues related to using new SD cards with their HERO5 Black cameras. If you encounter an SD Card issue with your HERO5 Black, please try these steps:

 

  1. Format your SD Card in your HERO5 Black (You can find instructions on how to format your SD card here)
  2. Power your camera down using side button
  3. Remove the battery and wait 10 to 15 seconds
  4. Remove the SD card
  5. Re-insert the SD card
  6. Re-insert the battery
  7. Power on your camera using the side button and take a 10 second test video

Your camera and SD card should work if you follow these steps. If the issue persists, please contact GoPro Customer Support at https://gopro.com/help.


Accepted Solutions
Sightseer
Posts: 1

Re: Pairing SD Cards with Your HERO5 Black Camera

Well I tried everything until I saw a post on YouTube - this suggested that you format the card on a windows machine ensure all format settings should be set to Default - this totally worked & my go has worked perfectly since - try it.

Mark S

View solution in original post


All Replies
Adventurer
Posts: 10,353

Re: Pairing SD Cards with Your HERO5 Black Camera

Consumers do not pair SDXC cards they Format sdxc cards, Simply  purchse a gopro dedicated card soon to come and no issues will ever come about?    that day will come. Kodak has theirs. Olympus has tehirs Polaroid has theirs. love to hear why gopro does not have theirs???????

Backpacker
Posts: 1,447

Re: Pairing SD Cards with Your HERO5 Black Camera

Very True @fishycomics.

But GoPro Already Does Have Recommendations On The Website: 

https://shop.gopro.com/mounts-accessories#prefn1=gp_itemType&prefv1=SD%20Cards

But, some people seem to stick with what they think will work. 

Adventurer
Posts: 10,353

Re: Pairing SD Cards with Your HERO5 Black Camera

Yep almost sounded  like a wifi card we should pair not an sd card  lol.  agree we all use first before spending Lol


@chrisediting wrote:

Very True @fishycomics.

But GoPro Already Does Have Recommendations On The Website: 

https://shop.gopro.com/mounts-accessories#prefn1=gp_itemType&prefv1=SD%20Cards

But, some people seem to stick with what they think will work. 


 

Sightseer
Posts: 1

Re: Pairing SD Cards with Your HERO5 Black Camera

Well I tried everything until I saw a post on YouTube - this suggested that you format the card on a windows machine ensure all format settings should be set to Default - this totally worked & my go has worked perfectly since - try it.

Mark S
Sightseer
Posts: 1

Re: Pairing SD Cards with Your HERO5 Black Camera

Thank you for the information.

Hiker
Posts: 57

Re: Pairing SD Cards with Your HERO5 Black Camera

Personally, I have no problems with any card tested (even 12 year 2GB Kingston 12/22 MBps crap works fine), so i don't know what symptoms of noncompatiblity/problems are.

But i am curious, why the problem of the SD card functionality is so prevalent in Hero 5 cameras? Does the camera (more strict ) card  benchmarking?  I have not encountered any noncompatiblity with cards in my electronics (including GoPro) at all ever.

 

 

GoPro Community Manager
Posts: 6,047

Re: Pairing SD Cards with Your HERO5 Black Camera

@rikim4 - The HERO5 uses our next generation of firmware and hardware. It's putting a lot of data on the SD card in a relatively short amount of time. Most of the issues were resolved with a firmware update (1.57) we did a month or so ago, and is hopefully even better with our latest update (2.0).